Used this service to unclog a drain. I told the service person I suspected too much grease and food was going down the drain.He was very professional and called me back to confirm my suspicion. He even educated the tenants for me! Thank you!Services: Drain cleaning
Heather Barta
Aug 2023
Rick did an awesome job. Everything was great from the initial phone call, scheduling, to the efficient service. Highly recommend.Service: Drain cleaning
Jenna Rae
Jul 2023
Maybe DON'T tell a property management company a tenants toilet "doesn't need replaced" just because you were able to unclog it once and flush 3 squares of TP down it 9 times. The toilet is 30 years old and has clogged 10 times in 3 months. Your assessment was BAD, and now the PM is quoting your tech in order to not replace it. It's wasting water that I pay for, and in 21 years of renting, I've never had to unclog a toilet so many times. Not even cumulatively. Maybe just address the issue and keep your opinions about replacing it to yourself next time. Especially after the tech told me it's the OLDEST toilet he'd ever seen.
Sydney McCarthy
Jun 2023
UPDATE: I chatted with admin at the company and they cleared up miscommunication about their services. They DO have drain cleaners separately from the plumbers. So they had a drain cleaner come out today. He was great! Very nice, professional, and quick.We hired this company because they have drain cleaning listed as a service. And due to the nature of our issue (bad smell from the drain), they recommended we have another company out first to ensure there wasn't water in our crawl space/broken piping. Which we did: and this company didn't see anything out of the ordinary in our crawl space.Cut to our service day with Pro Drain and Rooter, our technician also saw nothing was wrong down there.So he spent a ton of time asking me questions about the smell and in the end didn't have a solution. And when I inquired about the "drain cleaning" he said, "oh we don't do that, you'll have to have another company come out for that"So at the end of the 20 questions, this 40 mins of NOTHING cost us over $200.
Lucy Bernard
Apr 2023
I’ve used ProDrain a number of times in the past to clear drains quickly and at a reasonable price but today was my first experience with their plumbing service. The plumber was on time, really helpful, and did the repair quickly. I highly recommend them for anybody with a plumbing repair need.
Karen D
Apr 2023
Outstanding service by Austin! Couldn't be happier with the whole experience. Highly recommend this company if looking for plumbing work. Recommended Anctil Plumbing.Service: Drain cleaning
Jacob Hoffman
Mar 2023
Thomas came to help us when our whole house stopped draining. We had a different company out recently to clear a plugged kitchen sink, but they couldn't get anyone out to us even though they had a "30 day guarantee", and we were stuck. I'm so glad we called ProDrain instead. A very fair price (better than the more famous company) and super professional! Thank you again, Thomas!Service: Drain cleaning
Ellee Masterson
Feb 2023
Awesome service! Kay took my initial call and was friendly and knowledgeable! She scheduled me for a Monday and a technician/plumber was able to come early so he came out today! This was a savior !! Thomas Patrick was awesome. He cleared out drain and found a small leak and fixed that. He was professional, quick and very nice. Price was very reasonable for the work.
David Collin
Feb 2023
I just had a great experience. A nice young man showed up right on the dock. We took a look at my situation, and he explained that I didn’t really need all of the blockage clearing that I was prepared to pay for. He could take care of all my issues for about half of what I was expecting to pay. I greatly appreciated his honesty and willingness to do right by me. Pro Drain and Rooter Service is a keeper. They will be my go-to service for plumbing in the future.
Judi Kloper
Jan 2023
Unexpectedly had a clogged drain so called Pro Drain; the soonest that someone could come out was the next morning which was excellent. I made the appointment and while I attempted to, and seemed to, repair the clogged drain on my own, I decided to not cancel the appointment just for peace of mind. Glad I did not cancel because I did not tighten one of the pipes and it could have caused major problems. The plumber explained what I needed to be aware of and made sure all the lines were clear. I highly recommend Pro Drain.Service: Drain cleaning
Christopher Redmond
Used this service to unclog a drain. I told the service person I suspected too much grease and food was going down the drain.He was very professional and called me back to confirm my suspicion. He even educated the tenants for me! Thank you!Services: Drain cleaning
Heather Barta
Rick did an awesome job. Everything was great from the initial phone call, scheduling, to the efficient service. Highly recommend.Service: Drain cleaning
Jenna Rae
Maybe DON'T tell a property management company a tenants toilet "doesn't need replaced" just because you were able to unclog it once and flush 3 squares of TP down it 9 times. The toilet is 30 years old and has clogged 10 times in 3 months. Your assessment was BAD, and now the PM is quoting your tech in order to not replace it. It's wasting water that I pay for, and in 21 years of renting, I've never had to unclog a toilet so many times. Not even cumulatively. Maybe just address the issue and keep your opinions about replacing it to yourself next time. Especially after the tech told me it's the OLDEST toilet he'd ever seen.
Sydney McCarthy
UPDATE: I chatted with admin at the company and they cleared up miscommunication about their services. They DO have drain cleaners separately from the plumbers. So they had a drain cleaner come out today. He was great! Very nice, professional, and quick.We hired this company because they have drain cleaning listed as a service. And due to the nature of our issue (bad smell from the drain), they recommended we have another company out first to ensure there wasn't water in our crawl space/broken piping. Which we did: and this company didn't see anything out of the ordinary in our crawl space.Cut to our service day with Pro Drain and Rooter, our technician also saw nothing was wrong down there.So he spent a ton of time asking me questions about the smell and in the end didn't have a solution. And when I inquired about the "drain cleaning" he said, "oh we don't do that, you'll have to have another company come out for that"So at the end of the 20 questions, this 40 mins of NOTHING cost us over $200.
Lucy Bernard
I’ve used ProDrain a number of times in the past to clear drains quickly and at a reasonable price but today was my first experience with their plumbing service. The plumber was on time, really helpful, and did the repair quickly. I highly recommend them for anybody with a plumbing repair need.
Karen D
Outstanding service by Austin! Couldn't be happier with the whole experience. Highly recommend this company if looking for plumbing work. Recommended Anctil Plumbing.Service: Drain cleaning
Jacob Hoffman
Thomas came to help us when our whole house stopped draining. We had a different company out recently to clear a plugged kitchen sink, but they couldn't get anyone out to us even though they had a "30 day guarantee", and we were stuck. I'm so glad we called ProDrain instead. A very fair price (better than the more famous company) and super professional! Thank you again, Thomas!Service: Drain cleaning
Ellee Masterson
Awesome service! Kay took my initial call and was friendly and knowledgeable! She scheduled me for a Monday and a technician/plumber was able to come early so he came out today! This was a savior !! Thomas Patrick was awesome. He cleared out drain and found a small leak and fixed that. He was professional, quick and very nice. Price was very reasonable for the work.
David Collin
I just had a great experience. A nice young man showed up right on the dock. We took a look at my situation, and he explained that I didn’t really need all of the blockage clearing that I was prepared to pay for. He could take care of all my issues for about half of what I was expecting to pay. I greatly appreciated his honesty and willingness to do right by me. Pro Drain and Rooter Service is a keeper. They will be my go-to service for plumbing in the future.
Judi Kloper
Unexpectedly had a clogged drain so called Pro Drain; the soonest that someone could come out was the next morning which was excellent. I made the appointment and while I attempted to, and seemed to, repair the clogged drain on my own, I decided to not cancel the appointment just for peace of mind. Glad I did not cancel because I did not tighten one of the pipes and it could have caused major problems. The plumber explained what I needed to be aware of and made sure all the lines were clear. I highly recommend Pro Drain.Service: Drain cleaning