This hotel has exceptional views of the Falls and goes out of its way for guests. The valet staff, front desk, restaurant staff, room service, all wonderful. Only thing out of sorts I can think of is the hostess system for breakfast at the Terrapin Cafe is slow, cumbersome and backlogged (consistently)when seating guests. There are available tables, just slow process.
Stunning views of the Falls from a beautiful room... could even see the falls while sitting in the spa tub inside our room. Only complaint would be the 3 different charges that showed up on my credit card later in the day after I checked out. Transparency would be nice. overall though, it was a great experience.
Great hotel, stayed here a few years back and since the rooms have been nicely updated and are much more modern in style. Staff was very friendly and helpful and the rooms were clean. The view is beautiful day and night specially in the winter months with all the lights out at night. Would recommend to anyone looking for a fallsview room.