Reviews

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  • hami5918
    May 2024

    Had a pain in my tooth looked at by Dr. D'Souza. Not only was the appointment quick but they were extrmeely friendly and it felt like they actually cared. I've since transferred over to Burlington Family Dental Centre.

  • ansa5317
    May 2024

    Wonderful team. I am new to Burlington and they gave me a warm welcome and treated me with respect from the person in the front, to the hygeenist to Dr. D'Souza! Burlington Family Dental Centre rocks.

  • Andrew Chaudhry
    Mar 2024

    Had my teeth whitened and am extremely happy with the outcome! True professionals with excellent service. Highly recommended!

  • Riley Baker
    Mar 2024

    Absolutely thrilled with my recent experience at Burlington Family Dental Centre. From the moment I walked in, I felt like a valued patient. The staff is incredibly friendly, attentive, and made me feel right at home. Dr. D'Souza is a true professional with a gentle touch and a wealth of knowledge.I recently tried their new in-house whitening treatment, and I couldn't be happier with the results! Not only was the procedure quick and painless, but the difference in my smile is truly remarkable. I've received countless compliments since.Whether you're due for a routine check-up or considering a more advanced procedure, I wholeheartedly recommend this dental practice. Their dedication to patient care and cutting-edge treatments sets them apart from the rest. Don't hesitate – book your appointment today and experience the difference for yourself!

  • Allison McDonald
    Mar 2024

    Dr. Emma D'Souza & her Team are amazing. Dr. D'Souza welcomed me and treated me with respect, patience and kindness. They completely understood my anxiety as it related to my needed treatments & worked with me to be as accommodative as possible. I would definitely recommend a visit to the Burlington Family Dental Centre if you are looking for a New Dentist. Allison

  • Soul Rider
    Mar 2024

    While I was hesitant to put out a formal review, I keep being asked by this clinic to do so, so here it is. I would not recommend and here is why. I do not have insurance and made this clear on my first visit. I was x-rayed via several methods, one of which was a panoramic x ray. When I was taken into the paroramic x ray room I first asked the assistant whether this was going to be included in the visit cost and he confirmed that it was. This x ray was on top of several others I had already had that day. When I got the bill I was charged an additional approximately $150 just for x rays. This after making it clear that I had no insurance (cost is a concern) and clearly asking whether the x rays were included in the exam cost. I emailed the clinic expressing my concern at these additional costs and stating that the assistant confirmed the x rays were included in the exam cost. They claimed there was a misunderstanding and that he never told me that. This was absolutely false but of course because this was a verbal conversation I had no way of proving it so had to pay. They did offer me a small discount going forward but their costs are high in comparison to other clinics. I was quoted $1300 for a crown elsewhere but this clinic quoted me up to $1750. In addition, they do not appear to have a hygienist on staff but call in temps as needed. My cleaning was performed by a temporary hired hygienist who did a mediocre job. Nice guy but lacking skills. The staff is lovely but they do not have on staff hygienist that can get to know you. They clearly state that if they are hiring temporary hygienists and if you should cancel your visit there will be an additional charge specifically related to the hired hygienist cancellation fee. Seems rather unprofessional. I especially did not appreciate asking for a clear picture of costs for services and being lied to. Not everyone has insurance and really, is a panoramic x ray necessary for a simple new patient exam?? Find another practice that is established and will have consistent staff that gets to know your needs.

  • Tye Anderson
    Mar 2024

    It is an excellent place to go for your dental care. With staff that are well-mannered and polite, making your visit so much easier.

  • Ricardo Wulff
    Mar 2024

    Really good team! Dr D'Souza has a gentle and caring approach that resonates with all her staff. I appreciate her honesty but also the way she empathized with all of my concerns about my teeth. I personally never loved going to the dentist as a kid, but she has made the entire experience significantly better. It is truly a nice vibe in this office, everyone has a lovely warm personality.Specially thankful for Gurpreet, her Office Manager, who was also extremely caring and approachable. I am very grateful for all her advice and for ensuring all the dental work was approved by my insurance BEFORE booking any appointments for me. She’s a gem!!!

  • Paige Casey
    Mar 2024

    I recently switched over to Burlington Family Dental Centre for TMJ issues, and I couldn't be more impressed with the level of care and expertise provided. From the moment I walked in, the staff made me feel welcome and comfortable. The dentist took the time to thoroughly assess my TMJ symptoms and explain the treatment options available to me.Not only did they address my TMJ concerns with precision and professionalism, but they also provided comprehensive dental care. The office is equipped with state-of-the-art technology, ensuring accurate diagnoses and effective treatments.What truly sets Burlington Family Dental Centre apart is their genuine concern for their patients' well-being. They took the time to listen to my concerns and tailor a treatment plan specifically for me as I have a comprehensive list of healthcare needs. Throughout the process, they were attentive, compassionate, and incredibly knowledgeable.I can't recommend this dentist enough for anyone seeking exceptional TMJ care and or just looking for a new dentist that doesn't charge an arm and a leg for great service.

  • MICHELLE VIVIAN
    Mar 2024

    Dr. D'Souza and her team are the best! As soon as you walk in Gurpreet and Jayati are so welcoming and always have big beautiful smiles on their faces. Mark is like a big brother, caring, reassuring and always makes you feel comfortable. That's a huge thing for someone like me, who doesn't like the dentist! Dr. D'Souza is kind and takes her time explaining procedures, concerns and recommendations. When they say Family Dental, it means family and you are treated like a member of their family!

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Burlington Family Dental Centre

2025 William O'Connell Blvd, Burlington

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Hours

Monday: 10AM - 7PMTuesday: 10AM - 3PMWednesday: 9AM - 6PMThursday: 9AM - 6PMFriday: 8AM - 2PMSaturday: 9AM - 4PMSunday: Closed