Today was our third visit to Billy been at the galleria mall. The first time I've actually ventured up into the jungle gyms, boy was I disappointed. How filthy. There's no way these things are sanitized on a regular basis. No one monitors the exit which is just a swinging door and all of the climbing apparatus are connected. It is very difficult to keep track of where your child is inside and then to know they're supposed to be tracking to make sure the kids leave with who they came with and they are not doing that leaves a bad taste in my mouth. There was a pleasant polite young lady who checked us in when we got there other than that single person the staff is rude and didn't have professional images in the slightest. I don't think we will be returning.
Jessica Davis
Mar 2024
My son had his 4th Birthday Party here today. It was wonderful! The kids had an absolute blast and I felt safe letting them run around. The party room was clean and set up before we got there. It was also private too, which was really nice. Stephanie our party host was delightful. She thought of things I'd need before I did and was very attentive and kind. Our drinks were always full. If I had one complaint it was that on our way out they tried to get us to pay for an extra child. It does not specify in their contract if the birthday child is included in the kid count. I can tell you it is. They didn't end up making me pay, but now I know for next time. I'd highly recommend having a party here.
Dennis amsdill
Mar 2024
It was a lot of fun My child ran around with a herd of children and tired herself out. There's only one entrance and exit so it's easy just to watch that and let your kid go crazy
wagdey zuitree
Mar 2024
Beautiful and wonderful
Kim Schuster
Mar 2024
It was my first time going there with my daughter and granddaughters I was not impressed at all. We arrived by 1130 am (they opened at 11am) it was very dirty (mats, blood stained, crumbs, dried ice cream and dirt on the floors, bathroom with no paper towels to dry your handsIt wasn’t open long enough to look like that. It was definitely not cleaned from the previous dayI highly doubt it is cleaned on a regular basisI as an adult didn’t want to touch anything thereWhen we were leaving the man working there checked my daughter’s band and 1 child. Seriously?Parents letting their little ones run wild with no regard to others there Not sure why there is a charge for parentsOverall I would not recommend for littles to play
Poetic Zruc
Mar 2024
I went here with my son, daughter and a couple of friends who also had their children. Upon leaving, I was stopped and asked to show proof that my son was my child. I obviously was caught off guard by this, seeing serval families that were ahead of me leave without being stopped. They werent asked to show wristband, let alone their occupation to the children they were with. The girl who made the comment was brown skin with a tiny bun at the top of her head and overweight. When I asked her why she is asking me, she told me that I need to show proof or she would call security on me. I showed her a photo from my phone and she said " that's all you had to do, you can go " with an attitude. I was furious but I was so exhausted from the day that I decided to let it go in that moment. Moments after, my friend and her family left out of billy beez without being stopped! This situation is insane to me. My sons father is white and was not with me at that time. He favors a lot of his fathers features, particularly with the skin color. I was basically stopped as if I was kidnapping a white child ( please don't forget I was the ONLY one stopped ) when this child is MINE. A woman came up to me before we all left and told me about how my daughter had wondered off into the front and was confused on how to get back in. When she asked the staff where her mom was, they told her " I don't know " and went back to being on their phones. Apparently my daughter was about to walk back into the main part of the mall when this same kind woman redirected her back into billy Beez. I am grateful that she was attentive enough to be my eyes and ears when I had my back turned. But this begs the questions of how these workers pick and choose to do their jobs. You see my other child asking for help and looking for guidance, then ignore her, only to go on and stop me from leaving with a child who I literally birthed. It would be different if you did your job with everyone, but you clearly don't. The level of frustration I have with this situation is intense. I would never recommend this facility and unfortunately it will always have business out of convenience, seeing how it is located in the food court. There are better options and I do not support this place.
Leeanne Noecker
Mar 2024
This is my 7yo favorite place to go for his birthday it could be better though. There is no maximum number of guests. There is absolutely no staff supervision which is frustrating when you have older kids picking on the younger kids.Also Wish that the adults who are not participating didn't have to pay. Especially grandparents
Samantha Ortiz
Mar 2024
Enjoy coming here with my husband and our 3 boys, not to expensive but if you do come here just make sure it’s on a weekday early in a morning because the trash takes over after school and the weekends.
Susana Ostrowski
Mar 2024
Our family has gone to Billy Beez in Walden Galleria mall since they opened up in the mall. The staff have always been kind, courteous and very friendly. I especially appreciate Manager Bryan and his whole team who work very hard to keep the facility clean (which is not easy with so many children using the facility). I especially appreciate Bryan and his whole team who worked tirelessly to keep the facility safe and clean during the Covid-19 pandemic. This is not easy to keep the facility clean using all the PPE and cleaning so frequently, THANK YOU!We are regular clients from Canada and we come as often as we can. Keep up the amazing work and thank you for all the smiles you give your customers!Please note I have also called in to the team’s upper management team some time ago to give a good recommendation for Bryan and his team. I wish to recognize all the staff at this location for their employee recognition program.
Julia Aronson
I LOVE THIS PLACE IT IS SO FUN FOR KIDS!
Megan Bauer
Today was our third visit to Billy been at the galleria mall. The first time I've actually ventured up into the jungle gyms, boy was I disappointed. How filthy. There's no way these things are sanitized on a regular basis. No one monitors the exit which is just a swinging door and all of the climbing apparatus are connected. It is very difficult to keep track of where your child is inside and then to know they're supposed to be tracking to make sure the kids leave with who they came with and they are not doing that leaves a bad taste in my mouth. There was a pleasant polite young lady who checked us in when we got there other than that single person the staff is rude and didn't have professional images in the slightest. I don't think we will be returning.
Jessica Davis
My son had his 4th Birthday Party here today. It was wonderful! The kids had an absolute blast and I felt safe letting them run around. The party room was clean and set up before we got there. It was also private too, which was really nice. Stephanie our party host was delightful. She thought of things I'd need before I did and was very attentive and kind. Our drinks were always full. If I had one complaint it was that on our way out they tried to get us to pay for an extra child. It does not specify in their contract if the birthday child is included in the kid count. I can tell you it is. They didn't end up making me pay, but now I know for next time. I'd highly recommend having a party here.
Dennis amsdill
It was a lot of fun My child ran around with a herd of children and tired herself out. There's only one entrance and exit so it's easy just to watch that and let your kid go crazy
wagdey zuitree
Beautiful and wonderful
Kim Schuster
It was my first time going there with my daughter and granddaughters I was not impressed at all. We arrived by 1130 am (they opened at 11am) it was very dirty (mats, blood stained, crumbs, dried ice cream and dirt on the floors, bathroom with no paper towels to dry your handsIt wasn’t open long enough to look like that. It was definitely not cleaned from the previous dayI highly doubt it is cleaned on a regular basisI as an adult didn’t want to touch anything thereWhen we were leaving the man working there checked my daughter’s band and 1 child. Seriously?Parents letting their little ones run wild with no regard to others there Not sure why there is a charge for parentsOverall I would not recommend for littles to play
Poetic Zruc
I went here with my son, daughter and a couple of friends who also had their children. Upon leaving, I was stopped and asked to show proof that my son was my child. I obviously was caught off guard by this, seeing serval families that were ahead of me leave without being stopped. They werent asked to show wristband, let alone their occupation to the children they were with. The girl who made the comment was brown skin with a tiny bun at the top of her head and overweight. When I asked her why she is asking me, she told me that I need to show proof or she would call security on me. I showed her a photo from my phone and she said " that's all you had to do, you can go " with an attitude. I was furious but I was so exhausted from the day that I decided to let it go in that moment. Moments after, my friend and her family left out of billy beez without being stopped! This situation is insane to me. My sons father is white and was not with me at that time. He favors a lot of his fathers features, particularly with the skin color. I was basically stopped as if I was kidnapping a white child ( please don't forget I was the ONLY one stopped ) when this child is MINE. A woman came up to me before we all left and told me about how my daughter had wondered off into the front and was confused on how to get back in. When she asked the staff where her mom was, they told her " I don't know " and went back to being on their phones. Apparently my daughter was about to walk back into the main part of the mall when this same kind woman redirected her back into billy Beez. I am grateful that she was attentive enough to be my eyes and ears when I had my back turned. But this begs the questions of how these workers pick and choose to do their jobs. You see my other child asking for help and looking for guidance, then ignore her, only to go on and stop me from leaving with a child who I literally birthed. It would be different if you did your job with everyone, but you clearly don't. The level of frustration I have with this situation is intense. I would never recommend this facility and unfortunately it will always have business out of convenience, seeing how it is located in the food court. There are better options and I do not support this place.
Leeanne Noecker
This is my 7yo favorite place to go for his birthday it could be better though. There is no maximum number of guests. There is absolutely no staff supervision which is frustrating when you have older kids picking on the younger kids.Also Wish that the adults who are not participating didn't have to pay. Especially grandparents
Samantha Ortiz
Enjoy coming here with my husband and our 3 boys, not to expensive but if you do come here just make sure it’s on a weekday early in a morning because the trash takes over after school and the weekends.
Susana Ostrowski
Our family has gone to Billy Beez in Walden Galleria mall since they opened up in the mall. The staff have always been kind, courteous and very friendly. I especially appreciate Manager Bryan and his whole team who work very hard to keep the facility clean (which is not easy with so many children using the facility). I especially appreciate Bryan and his whole team who worked tirelessly to keep the facility safe and clean during the Covid-19 pandemic. This is not easy to keep the facility clean using all the PPE and cleaning so frequently, THANK YOU!We are regular clients from Canada and we come as often as we can. Keep up the amazing work and thank you for all the smiles you give your customers!Please note I have also called in to the team’s upper management team some time ago to give a good recommendation for Bryan and his team. I wish to recognize all the staff at this location for their employee recognition program.