Pools & Spas Services Inc

$$ • Hot Tub & Pool, Pool Cleaners, Pool & Hot Tub Service

4 Ikes Ln suite A-1, Manalapan, New Jersey 07726
(732) 761-0061

Reviews

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  • Dave Greenstein
    Aug 2023

    Pools and spas was wonderful to work with from the workers in the pool everyday replacing and repairing my plaster ,plumbing lines ,concrete and equipment in 95 degree heat .To the people in the office who always found an answer for me and Susan who did everything from scheduling to financing my project and always making it easy for me to get things done. Without her I’m sure things would not have gone so smoothly. Lastly Chuck and Ryan who kept me informed and actually cared about the product they were creating in my yard .

  • Scott Bellone
    Aug 2023

    They did a great job and are professionals in what they do.Had to wait a bit for them to take care of everything from replacing a pipe to the entire liner because of leaks they found once the pipe was fixed.I would highly recommend them. Sue from the office and Ryan the supervisor were GREAT!THEY ARE WORTH THE WAIT!

  • Danny Henriques
    May 2023

    I used this company to rehab my inground pool and call them for mechanical services. The technicians are very professional and knowledgeable.

  • Artem Sivak
    May 2023

    I did not have a good experience with this company. I have a leak in the pool and reached out to Pools & Spas Services Inc to have them come out and help me fix it. It took two weeks of constant calling to finally get a hold of Ryan, their manager, to schedule a technician visit. A few days before the tech visit, they cancelled my appointment because suddenly I'm not in their service range even though I provided my address multiple times starting from the initial contact. Now I've wasted two weeks of time and my pool is still leaking.The company had absolutely terrible outer and inner communication. Multiple times during my calls, the person on the other end didn't know what was going on or didn't read any details I provided from previous calls/emails.My suggestion is to stay away and find someone else.

  • Joe B
    Sep 2022

    Great work and customer service. Did a complete renovation including new plaster, tile, coping and replaced all underground lines and skimmers. The work was done perfectly any touch ups were addressed quickly with no hassles. Chuck was a straight shooter from the beginning. and we couldn’t be happier with their work. We spoke with several companies and they were not the cheapest but you get what you pay for. Quality work by quality people. All of their workers were very respectful. Sue is the best too!

  • Joe B (Joe B)
    Aug 2022

    Great work and customer service. Did a complete renovation including new plaster, tile, coping and replaced all underground lines and skimmers. The work was done perfectly any touch ups were addressed quickly with no hassles. Chuck was a straight shooter from the beginning. and we couldn’t be happier with their work. We spoke with several companies and they were not the cheapest but you get what you pay for. Quality work by quality people. All of their workers were very respectful. Sue is the best too!

  • Doug Dale
    Jul 2022

    Absolutely clueless company. I called two weeks ago on Tuesday because my pool liner is leaking. My pool has had a constant hose in it since opening as it's been losing 6+ inches of water a day. I was told I would be sent a form to give permission to charge my credit card and then would hear from the service manager to get on the service calendar that was backed up two weeks. I expected that. It's a busy time for pool service. The form never came so I called back a few days later on Friday. I was finally sent the form and I filled it out that day. I never heard from the service manager after that so I called back again today which is two days into the week I was supposed to have service. I talked to the service manager Ryan Boyle who had no idea of my issue but he sent me several emails about it. At that time, he said his pool leak detection guy would be on vacation next week so he needed to push me back TWO MORE weeks. At that point, I said no thank you to Pools and Spas of Freehold/Manalapan.Why is the pool leak guy going on vacation in the middle of pool season?People were friendly when I called but it's all smoke and mirrors. Now I'm off to call another pool service company and see how long I'll have to wait to get on their calendar. No way would I use Pools and Spas for anything. They do not have it together. Customer service, in my case, was a FAIL.

  • Rammi S.
    Jun 2022

    Complete rip off. I just moved to a new house, and they completely took advantage of me, as a first time pool owner. My current company charges me $400 for cartridges, they tried to charge me $1,100. My current company charged me $1,100 for a new filter, they wanted to charge me $2,650. I paid them $3,200 for the season, two weeks into our contract I asked for a refund and they kept $1,500, and gave me back $1,700. I have heard of pool companies gouging, but I never imagined it could be this bad. At all cost, stay away from this company. They are out to take advantage of your ignorance regarding maintaining a pool.

  • Dana K.
    Jun 2022

    Ed was super helpful thank you so much for coming and spending time explaining the aqua link. Prompt and reliable!!!

  • David Sutton
    Jun 2022

    I am greatly disappointed in this company. The first time they came to fix my heater. They did not fix it properly. I called them back. The come back a week later. Claimed they cleaned something else and that it would work. I asked him to please wait as my pool heater still shuts off. Sure enough 5 minutes later it's not working again. I called them back and waited 2 weeks for them to come back. I waited around all day from 12-3 they told me they were coming. 2:30pm they said he would be there in an hour. we called them at 4 and they said he would be here in an hour. Guess what? He's not here, the company is now closed and they completely waisted my entire day. Thanks for nothing!

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Pools & Spas Services Inc

4 Ikes Ln suite A-1, Manalapan

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Hours

Monday: 9AM - 5PMTuesday: 9AM - 5PMWednesday: 9AM - 5PMThursday: 9AM - 5PMFriday: 9AM - 5PMSaturday: 9AM - 5PMSunday: 9AM - 5PM