Just had new heating, air conditioning and duct work installed several weeks ago in very hard to work in places. Very professional and hard working team that installed. Can already feel the difference in the air flow that comes out of my vents and in how long the system has to stay on to reach the desired temperature. Hunter was here today to do final check on system. As usual he was very professional and spent over an hour and a half checking out the system. He patiently answered all my questions. I have complete confidence in the quality of his work. Can't wait for my first bill.
Celeste L.
Sep 2024
I feel like we got taken advantage of in an extreme way. Please read everything before booking. Especially as a first-time home owner!! -- -- My fiance and I are first time homeowners. We had called BZ Dependable thinking we were getting the Plumbers our family has used for years. Turns out they were bought out by Total Comfort LLC and we were not notified. So we get a plumber to the house (Glenn) the day of our move in. I was there by myself and had a few things to ask. 1. If we could have a radiator removed in one of our rooms easily. 2. If we could have our water line fixed and ready for the installation of our fridge later that day. Glenn and his assistant came in, looked around and let me know, unprompted that it was "ridiculous" for me to want to take a radiator out of a space for cosmetic reasons. He then kept looking around our basement and looked at our boiler. He said that it was installed completely wrong and that it is leaking carbon monoxide and that if we don't get it COMPLETELY replaced (several thousand $$$), we were going to be sitting in our living room and then just fall asleep and die from "the leak". Naturally it scared the life out of me. He said that our home inspector should get his license taken away because the problem was "so serious." We then moved on to the change out of the plastic water line, to a copper water line. We needed it done that day, so we ended up paying over $800 for that job because we had no other choice. It needed to be installed, that day. After they left, we then called another NJ Certified plumber and our home inspector who both let us know that all of the "issues" that Glenn told us about seemed to be a ploy to get as much money out of us as possible. While the boiler isn't installed in the best way possible, we are not going to die from carbon monoxide poisoning and we definitely do not need to completely change out the entire system. We were also told that the over $800 we paid for the changing out our water line was more than DOUBLE what any other Bergen County Plumber would have charged us. To top EVERYTHING off, when we installed the fridge, the nut on the line was not tightened properly by Glenn and water leaked EVERYWHERE behind our fridge. We were called by the plumbing company to give our feedback and I was honest as I am here and let them know about all the problems, except the leaking as that happened after we spoke. I let them know that we were unhappy and over charged and we were given several excuses and really didn't feel like any accountability was taken. I'm writing all of this to say, as a first time home owner, it appears that a lot of companies will try to take advantage of your naivety and I truly feel this is exactly what happened with Total Comfort Services.
Christopher Gerard Hermanns
Sep 2024
I've been using this company for years to repair and maintain my heating and air conditioning. Very responsive and very professional. I just purchased a new Bosch HVAC system/heat pump from them, and installation was just completed. Rob, Roger, Rich and the team were great. I've never had a heat pump before, so they taught me the system, got me an instant rebate, and also information on a tax credit. Bought a service contract, so I intend to stay with these guys.
Leigh Ann Licameli
Sep 2024
From beginning to end everyone I dealt with was friendly, professional and prompt. The price was reasonable and I was able to finance a part through PSE&G which helped tremendously. 5 stars for cleanliness too!!’ There were 4 guys here today Rich, Kyle, Paul and David who were excellent. Service was impeccable! I highly recommend them for your HVAC and other needs.
Phil Mortillo
Aug 2024
I've been using Total Comfort for my AC needs, they are prompt, courteous and very professional!
Ed Zipfel
Aug 2024
Excellent service..Highly recommend and professionlly skilled ..!!!
Lorraine Peter
Aug 2024
We received quick and efficient service. Both technicians were friendly and professional. They did a great job!
Carlos Perez
Aug 2024
I had to replaces my old A/C units. I trusted total comfort to upgrade them. First Rob came out and explained all of our options. We then chose the best option for us. Then came install day and four very professional and knowledgeable personnel showed up. I want to thank Richie, Sebastian, David and Kyle. Work was completed in a timely fashion and all my questions were answered. I’m really impressed with their professionalism. Thanks again to the whole team.
Lynn Silverberg
Aug 2024
Total comfort came quickly when called. The plumbers were very knowledgeable and solved our issue. Definitely recommend
Robert Ranzinger
Aug 2024
They did a fine job getting us back into the air conditioning of the 1st floor zone. Responded in a reasonably good time (that's important). We'll continue to use them going forward!
Dina Haight
Just had new heating, air conditioning and duct work installed several weeks ago in very hard to work in places. Very professional and hard working team that installed. Can already feel the difference in the air flow that comes out of my vents and in how long the system has to stay on to reach the desired temperature. Hunter was here today to do final check on system. As usual he was very professional and spent over an hour and a half checking out the system. He patiently answered all my questions. I have complete confidence in the quality of his work. Can't wait for my first bill.
Celeste L.
I feel like we got taken advantage of in an extreme way. Please read everything before booking. Especially as a first-time home owner!! -- -- My fiance and I are first time homeowners. We had called BZ Dependable thinking we were getting the Plumbers our family has used for years. Turns out they were bought out by Total Comfort LLC and we were not notified. So we get a plumber to the house (Glenn) the day of our move in. I was there by myself and had a few things to ask. 1. If we could have a radiator removed in one of our rooms easily. 2. If we could have our water line fixed and ready for the installation of our fridge later that day. Glenn and his assistant came in, looked around and let me know, unprompted that it was "ridiculous" for me to want to take a radiator out of a space for cosmetic reasons. He then kept looking around our basement and looked at our boiler. He said that it was installed completely wrong and that it is leaking carbon monoxide and that if we don't get it COMPLETELY replaced (several thousand $$$), we were going to be sitting in our living room and then just fall asleep and die from "the leak". Naturally it scared the life out of me. He said that our home inspector should get his license taken away because the problem was "so serious." We then moved on to the change out of the plastic water line, to a copper water line. We needed it done that day, so we ended up paying over $800 for that job because we had no other choice. It needed to be installed, that day. After they left, we then called another NJ Certified plumber and our home inspector who both let us know that all of the "issues" that Glenn told us about seemed to be a ploy to get as much money out of us as possible. While the boiler isn't installed in the best way possible, we are not going to die from carbon monoxide poisoning and we definitely do not need to completely change out the entire system. We were also told that the over $800 we paid for the changing out our water line was more than DOUBLE what any other Bergen County Plumber would have charged us. To top EVERYTHING off, when we installed the fridge, the nut on the line was not tightened properly by Glenn and water leaked EVERYWHERE behind our fridge. We were called by the plumbing company to give our feedback and I was honest as I am here and let them know about all the problems, except the leaking as that happened after we spoke. I let them know that we were unhappy and over charged and we were given several excuses and really didn't feel like any accountability was taken. I'm writing all of this to say, as a first time home owner, it appears that a lot of companies will try to take advantage of your naivety and I truly feel this is exactly what happened with Total Comfort Services.
Christopher Gerard Hermanns
I've been using this company for years to repair and maintain my heating and air conditioning. Very responsive and very professional. I just purchased a new Bosch HVAC system/heat pump from them, and installation was just completed. Rob, Roger, Rich and the team were great. I've never had a heat pump before, so they taught me the system, got me an instant rebate, and also information on a tax credit. Bought a service contract, so I intend to stay with these guys.
Leigh Ann Licameli
From beginning to end everyone I dealt with was friendly, professional and prompt. The price was reasonable and I was able to finance a part through PSE&G which helped tremendously. 5 stars for cleanliness too!!’ There were 4 guys here today Rich, Kyle, Paul and David who were excellent. Service was impeccable! I highly recommend them for your HVAC and other needs.
Phil Mortillo
I've been using Total Comfort for my AC needs, they are prompt, courteous and very professional!
Ed Zipfel
Excellent service..Highly recommend and professionlly skilled ..!!!
Lorraine Peter
We received quick and efficient service. Both technicians were friendly and professional. They did a great job!
Carlos Perez
I had to replaces my old A/C units. I trusted total comfort to upgrade them. First Rob came out and explained all of our options. We then chose the best option for us. Then came install day and four very professional and knowledgeable personnel showed up. I want to thank Richie, Sebastian, David and Kyle. Work was completed in a timely fashion and all my questions were answered. I’m really impressed with their professionalism. Thanks again to the whole team.
Lynn Silverberg
Total comfort came quickly when called. The plumbers were very knowledgeable and solved our issue. Definitely recommend
Robert Ranzinger
They did a fine job getting us back into the air conditioning of the 1st floor zone. Responded in a reasonably good time (that's important). We'll continue to use them going forward!