Massage Envy

$$ • beauty salon, Massage, spa, Skin Care, Massage Therapy

141 Park at N Hills St Ste 104, Raleigh, NC 27609
(919) 398-6499

Reviews

  • Ronald T.
    Nov 2021

    This is by far my favorite ME.. I've been to a lot of them in the area but this is the best one...A1 costumer service and every therapist are amazing ...

  • Jon Veno
    Oct 2021

    Management at this location needs to be replaced. Always problems with billing. Not considerate about immune compromised people not being able to go due to Covid. They think Cove it’s over and so there’s nothing to worry about anymore but they are wrong and not everyone applies to their thoughts. They charge bank accounts all weekends so when you call they say oh you have to wait till management comes in on Monday and two days later still no call back for management. Management

  • Jose Andres
    Oct 2021

    Came in for an appointment only to have my appointment cancelled. I understand emergencies happen, but why have me wait and come in if the esthetician had an emergency. Felt like this could have been communicated prior to me coming in rather than me driving to this location and having wasted time. Will try another location from now on.

  • Dillon Parker
    Oct 2021

    So sad about my experience at this spa. I first booked a massage and a facial back to back and the staff double booked my room for my facial. I had to wait 15-20 minutes while the staff visibly fought in front of me or in the room beside me about who was wrong about the location.My massage was great. However, the rest of my experience has completely ruined my perception of this spa.Once I finally got into my facial, it went fine. I left and went home. Within a few days my skin (which I’ve never had any issues with before more than 3 or 4 pimples when I was in highschool) starts breaking out in painful dry itchy cystic acne. Then my eye started to swell and crust and I got a stye. I have only had one stye before in middle school. My whole face was in pain for days and has been on and off dry and painful since. My skin is still in pain, I have NEVER experienced anything like this. I question if the tools she used were even cleaned before usage.I messaged the spa and they never apologized, didn’t offer any refund (even as a member of their monthly plan) or even try to resolve the problem. Instead they said it was normal. It has been 3-4 weeks since my facial and I’m still experiencing side effects. Stay away from this place. The head of esthetics emailed me and offered me a gentle facial, however, I do not trust this place touch my face.I responded to him on Friday and he still hasn’t responded today, Wednesday evening. I’m mostly upset with how they have responded to this situation than my skin problem, but my skin is a constant reminder.I regularly go to the Cameron village location and have never had any issue, I will stick to that location from now on.

  • Tracy Hauser-Pearson
    Aug 2021

    Great location, best massage I've had in a long time.

  • Demarre Matthews
    Aug 2021

    Jasmine very disrespectful with customer & manger also canceled my appointment 20 mins before so I called back to reschedule & jasmine was very disrespectful an I would not recommend dealing with them

  • Teresa Cronin
    Aug 2021

    I always go to the Myrtle Beach location for facials, but while in Raleigh I needed a massage which I scheduled. After making the appointment I got a text asking if I wanted to add a facial. I thought that sounds great.BIG mistake!! Worst facial ever!! Not only a bad facial but she ended 10 minutes early AFTER starting late. I shouldn't have been charged for that service!! I read the reviews about bad facials...well believe them all at this location!!!My massage was awesome. Leah worked out every knot I had. I will go back to her.

  • Aaron Buday
    Jun 2021

    Me and my roommate just had a double massage with Deante and Mark. Both of them were absolutely fantastic! They each listened and really focused on the target areas we mentioned. Highly recommend booking with them!

  • John Geary
    Jun 2021

    I decided to give them a 2nd chance. About a year & 1/2 ago I called to make an appointment & they were so unorganized they didn't know what way was up.Fast forward to now, I called to set an appointment & was told I have to give a card to secure my time. A garbage policy since last time I tried they couldn't even schedule me. I live 500ft away from them, they lost another customer & word of mouth travels fast(being I was referred to them from a neighbor & decided to give them another chance)

  • Kelsey Lefrandt
    Jun 2021

    It was my first time at this location but I’m a ME member. My massage therapist was good and nice. My experience with the scheduling staff was not great. I called and booked a couples massage for My Birthday. They told me 645. When we got there they told me my appointment was actually 630 and they put us in separate rooms. Pretty annoying to lose out on time and also not actually have a couples massage. I’ve never had this happen at a massage envy before. The therapist told me I’m sorry I can’t accommodate you but we want tohave you guys back here as our guests. What does that mean? You’re giving me a free massage or what? Also the parking situation is TERRIBLE!! Go to a different location if possible.

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Hours

Monday: 9AM - 9PMTuesday: 9AM - 9PMWednesday: 9AM - 9PMThursday: 9AM - 9PMFriday: 9AM - 9PMSaturday: 9AM - 9PMSunday: 10AM - 6PM