Hand and Stone Massage and Facial Spa

$$ • beauty salon, Day Spas, Massage Therapists, spa, Massage, Skin Care

6625 Falls of Neuse Rd, Raleigh, NC 27615
(919) 729-5606

Reviews

  • Michelle K.
    Oct 2021

    This is the first time in so long that I've had a massage so I didn't know what to expect. Aleece (I hope I spelled her name right) was wonderful. She used the right amount of pressure. I was a bit worried as I tend to have sensitive skin and bruise easily but fortunately that didn't happen. The lobby had a strong aroma that made my eyes burn and water but luckily the room did not. The massage definitely didn't fix the lower back pain I've had forever but it did relieve some pain. It felt incredible. The hot towel was so relaxing. The soft music and the darkness almost put me to sleep. Aleece did such an amazing job. This was a nice birthday treat from my very good friend.

  • April Wright
    Sep 2021

    Ryan who performed my massage was the best. Great personalized facial experience as well

  • Adrielle Benner
    Aug 2021

    Shannon was amazing! This was my first facial, and she did a wonderful job of explaining how she analyzed my skin and chose products for it. She was super kind, fun, and created a relaxing environment during my visit. My face feels cleaner and is practically glowing!

  • Trey White
    Jul 2021

    great prices for great massages and facials.

  • Yuhong Gu
    Jul 2021

    Manuel was just great every single time. I even thought twice if I should post this as he’s already so popular and booked up a few weeks ahead of the time! The place is clean with perfect ambience (music, lighting, smell) for relaxing. All Receptionists I’ve interacted with have been knowledgeable, courteous, and pleasant.

  • Mountaineer S.
    Jun 2021

    The massages here are pretty good. The service has been average, but not terrible. I bought a few gift cards to use throughout the year. However, they do not have enough staff so that I can book an appointment when its convenient for me. I would suggest going somewhere else. Do not buy their gift cards, because there is a good chance you won't be able to use it when you want.

  • Debra Roten
    Jun 2021

    WARNING! One of the main issues is Manager told me that NOTHING is her problem! I have had a membership at this location for 3 yrs, was 1 of the 1st back after Covid & have been getting biweekly massages for 30 yrs. I called twice & left message & no one returned my call. When I called the next day & spoke to manager she said their phone/message system wasn’t working correctly so it was NOT her fault. I had a massage scheduled in a week & then she told that massage therapist left but no one called to let me know or to reschedule. I told her I come every 3 weeks right now so I needed an appt that next week. She told me it was NOT her fault that therapist were leaving. She then booked me w Kristen who she said was good & would use firm pressure. When I got to SPA today, Kristen REFUSED to use firm pressure unless I paid for upgrades so I walked out. I felt Kristen was very unprofessional & for 3 yrs firm pressure has NOT been a problem plus the manager said she would do it. I have CANCELED my membership at this SPA & I am just trying to use my remaining services & gift cards. This location has really gone downhill. I would certainly NEVER schedule a massage w Kristen or signup for membership. It is so sad that a business who was closed for several months for Covid are running their clients away. Of course, when you have a manager that says NOTHING is her fault, you can be assured NOTHING will change or get corrected.

  • Barbara McPherson
    Jun 2021

    This was my first full body massage and it was a great Experience. Thanks K.B.?

  • Sydni Fisher
    May 2021

    Every single staff member was extremely friendly, helpful, thoughtful, and so much more! The environment was very relaxing and clean! The front desk associate’s was extremely helpful and answered every single question I had and also gave me more helpful information! Eric gave me my massage today and he was extremely thoughtful, professional, friendly and gave a great massage! Extremely pleased with my experience today! Definitely recommend!

  • Ahmed Benlafquih
    Apr 2021

    Terrible management Courtney. Wasn t there when needed. Therapist is horrible Bryan. They think they own something unique!!!Not recommended. They take time from the hour. Expect 40 min instead of 60 min.Rip off!!!

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Ratings

Google Google: 4.1/5 Yelp Yelp: 3/5 Facebook Facebook: 4.4/5

Hand and Stone Massage and Facial Spa

6625 Falls of Neuse Rd, Raleigh

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Hours

Monday: 9AM - 9PMTuesday: 9AM - 9PMWednesday: 9AM - 9PMThursday: 9AM - 9PMFriday: 9AM - 9PMSaturday: 9AM - 9PMSunday: 9AM - 9PM