Ratings
Google: 3.6/5
Facebook: 4.6/5
Foursquare: 7.4/10
Massage Envy
7153 O'Kelly Chapel Rd, Cary
Directions Appointment Website Suggest an Edit
I am not normally one to do reviews, ever.. but today really calls for one. I had credits expiring and decided to double up today for a facial and a massage. My facial was first, with Brooke. You guys, she is the cutest, sweetest, bubbliest person I have ever met. I was instantly greeted as if we were best friends, and such an upbeat attitude. She addressed my concerns for my facial and left me feeling so confident. She was such a blessing in disguise for my day! Next was my massage with Lauren who oh my goodness was a legit queen. She also was very attentive to my specific concerns and was very communicative. She made sure multiple times that I was comfortable. Both...read full review
In 2019 decided to invest in myself. First thing I did was get a monthly membership. Initially the customer service was less than pleasant, so I started to going to the BC location. I wish they would offer the hot neck massage at check in. Luckily after attending an event at this location I noticed a change in staff. I've been going each month to get the best massage by Roberta and facials with Cindy! These ladies are chatty, make the experience pleasant and most of all provide excellent service. I look forward to my monthly massages and both ladies have flexible schedules. This location has events throughout the year which is an added bonus.
Massages are great, but the people in reception (specifically Shannon) is not an ethical person, she literally took advantage of me not knowing as a member what the member rate for an extra massage was, even tho I´ve been a member for close to 5 years now (I always charge to my card on file and always include the tip) but this time I gave it as a gift so I only had to pay the massage (no add on´s or tip) and she overcharged me. When I confronted her she said, *Well, I can refund you if that´ll make you happy* seriously!!!! Does anyone else thinks that this being well aware on her part is nothing but stealing! I´m beyond disgusted on her attitude and I'm hoping to...read full review