So pleased with Auto-Owners Insurance - not only did they save me money but resolved a problem I was having. Tana went out of her way to help me and was very patient with assisting me. Love this type of customer service.
Laura Quezada
Feb 2025
The best insurance groups !! Save me a lot of money😍🥰
Kaylene Nichols
Jan 2025
I am customer for many years but the way I have been treated is the worst treatment I have EVER been treated by a company..beyond a doubt THE WORST EVER!!!!! NEVER EVER respond to emails!!! I have sent 3 in the past couple of weeks and NOT A SINGLE RESPONSE! If you have an email address then respond to your customers!! If you wanna say “You need to call us.” Do NOT tell me that as I have repeatedly stated in prior emails and past years that I can NOT DO PHONE CALLS DUE TO AN EXTREMELY RARE HEARING LOSS ..SOOO RARE NO HEARING AIDES MADE FOR THIS TYPE OF IMPAIRMENT. Besides why in the flip do you have an email address if you refuse to respond ????? Good question!!!Was told by one employee when I questioned why the rates in homeowners and auto had increased VERY drastically and never had one claim. That I was disabled and on a very limited fixed income and the response was..” Well so am I!! I haven’t had a raise in 3 years!!” 😳 I was shocked and really should have said “THEN GO FIND ANOTHER FLIPPING JOB! OBVIOUSLY ABLE TO WORK THEN GO GET A JOB ELSEWHERE!!” This female said she would call back…NEVER DID! Time to find a place that actually cares and provides service to their customers and heaven knows there are many more options out there. All you get from this office is a text telling you that your bill is coming due but ABSOLUTELY NOTHING ELSE.. Even when I expressed changes that I need to make.Looking starting now for a business that wants my business. Lots of choices so look elsewhere this place has gone down to the bottom of the barrel!!!!!!
Karen Marquez
Nov 2024
I have worked with Meg this past month and she has been incredible! She is very knowledgeable and has been able to answer all my questions. She has gone above and beyond to provide excellent customer care! I have had my policy with The Insurance Groupe for 4 years now, they are great!
Alex Boney
Nov 2024
This is by far the BEST Insurance Agency in the Kansas City Metro Area! They always take care of all of my businesses needs immediately without question. I'm so grateful to have found such a wonderful Company to help my business grow.
Brad Holtz
Oct 2024
The Insurance Groupe is fantastic! My business insurance policies require a lot of attention. I am constantly adding additional endorsements to serve the needs of my commercial clients. This tasks my agent representative with a lot of extra work to put it mildly. Meg Smith, always jumps right on anything that I ask for. I can't say enough good things about the attention to detail and support I get from Meg on a weekly basis. I strongly recommend The Insurance Groupe for your business insurance needs.
David & Keri Birk
Mar 2024
Meg is the best thank you
Ron Mills
May 2023
The Insurance Groupe has helped with our insurance needs for many years. Always friendly, courteous, and professional. We're 100% satisfied!
Ettie Ballew
Sep 2022
They are caring and very personal with you will go the extra mile to help
Aaron Frisby
Aug 2022
Nancy Norman has been of great help fighting for me to get my claim settled. Thanks to all the girls at this office.
Terri Basinger
So pleased with Auto-Owners Insurance - not only did they save me money but resolved a problem I was having. Tana went out of her way to help me and was very patient with assisting me. Love this type of customer service.
Laura Quezada
The best insurance groups !! Save me a lot of money😍🥰
Kaylene Nichols
I am customer for many years but the way I have been treated is the worst treatment I have EVER been treated by a company..beyond a doubt THE WORST EVER!!!!! NEVER EVER respond to emails!!! I have sent 3 in the past couple of weeks and NOT A SINGLE RESPONSE! If you have an email address then respond to your customers!! If you wanna say “You need to call us.” Do NOT tell me that as I have repeatedly stated in prior emails and past years that I can NOT DO PHONE CALLS DUE TO AN EXTREMELY RARE HEARING LOSS ..SOOO RARE NO HEARING AIDES MADE FOR THIS TYPE OF IMPAIRMENT. Besides why in the flip do you have an email address if you refuse to respond ????? Good question!!!Was told by one employee when I questioned why the rates in homeowners and auto had increased VERY drastically and never had one claim. That I was disabled and on a very limited fixed income and the response was..”
Well so am I!! I haven’t had a raise in 3 years!!” 😳 I was shocked and really should have said “THEN GO FIND ANOTHER FLIPPING JOB! OBVIOUSLY ABLE TO WORK THEN GO GET A JOB ELSEWHERE!!” This female said she would call back…NEVER DID! Time to find a place that actually cares and provides service to their customers and heaven knows there are many more options out there. All you get from this office is a text telling you that your bill is coming due but ABSOLUTELY NOTHING ELSE..
Even when I expressed changes that I need to make.Looking starting now for a business that wants my business. Lots of choices so look elsewhere this place has gone down to the bottom of the barrel!!!!!!
Karen Marquez
I have worked with Meg this past month and she has been incredible! She is very knowledgeable and has been able to answer all my questions. She has gone above and beyond to provide excellent customer care! I have had my policy with The Insurance Groupe for 4 years now, they are great!
Alex Boney
This is by far the BEST Insurance Agency in the Kansas City Metro Area! They always take care of all of my businesses needs immediately without question. I'm so grateful to have found such a wonderful Company to help my business grow.
Brad Holtz
The Insurance Groupe is fantastic! My business insurance policies require a lot of attention. I am constantly adding additional endorsements to serve the needs of my commercial clients. This tasks my agent representative with a lot of extra work to put it mildly. Meg Smith, always jumps right on anything that I ask for. I can't say enough good things about the attention to detail and support I get from Meg on a weekly basis. I strongly recommend The Insurance Groupe for your business insurance needs.
David & Keri Birk
Meg is the best thank you
Ron Mills
The Insurance Groupe has helped with our insurance needs for many years. Always friendly, courteous, and professional. We're 100% satisfied!
Ettie Ballew
They are caring and very personal with you will go the extra mile to help
Aaron Frisby
Nancy Norman has been of great help fighting for me to get my claim settled. Thanks to all the girls at this office.