Design 1 Salon Spa Gaines

$$ • beauty salon, Nail Salons, Hair Salons, Massage Therapy

6750 Kalamazoo Ave SE, Grand Rapids, Michigan 49508
(616) 301-1400

Reviews

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  • Danielle Adamson
    Sep 2022

    Got a mani/pedi here before my friends wedding. Very impressed with the ladies that did our nails as they were very accommodating and very helpful with helping me pick out the perfect color and accent nail sparkle. Salon is very clean!

  • Kelley Wathen
    Aug 2022

    Danielle was amazing! She was patient, helpful, and thoughtful when I was asking questions and not entirely sure what I wanted. My hair is curly and textured and not easy for many people to do; my hair turned out absolutely amazing!

  • Tai W.
    Jul 2022

    Highly recommend! I booked a last minute facial and it was amazing. Raegan was very thorough and super sweet. Next time I'm in town I will definitely come back to this location and book services with her.

  • heidi weston
    Jul 2022

    Being a long time weekly client I am shocked at how they handle a stylist leaving. They clearly do not know how to handle it. Every week I go in for a blowout…. Every week. I also get my hair dyed there. This week was my appointment for both services. I get a call on Monday that my stylist is “sick” and they need to move me to Friday, I hear through the grapevine that it is because my stylist left… lying to the client strike one. Then Friday (day of appointment) I receive a voicemail, my stylist has left the salon I need to reschedule. This is the day before a long holiday weekend. Now I’m left going into the long holiday weekend with grey roots and no blow out. Thanks for nothing Design One, you just lost a weekly client that has spent a LOT OF MONEY WITH YOU for life!!!Service: Hairstyling

  • Amanda E
    Jun 2022

    I had a massage today with Kay and she was AMAZING! I'd never been to Desgin 1 before but I was given a gift card. I am so glad I was as it was a great experience. The front staff at check in and check out were super friendly as well. I will be back!Service: Back massage

  • Toni Brooks
    Jun 2022

    Hannah Is awesome! She answered allMy questions and was good at explaining what to do in regards to my skin care. She is very knowledgeable and made me feel comfortable. My facial was very relaxing and my skin looked great after. I usually go to the salon in Portage which also has amazing staff (Annika is awesome!) but had to drive an hour to get my facial done last minute and I'm glad I did. Always a great experience with Design 1.

  • Paige Clemons
    Jun 2022

    I really appreciate the general aesthetic and layout of this salon, it makes you feel as though you’re in a high class establishment (without the high class prices). My husband and I both got quick trims for a reasonable price and we both left happy. I was excited to here that they offer massage services here as well—I will definitely be back soon!

  • Jo-C Coleman
    Apr 2022

    My husband and I enjoyed a couples facial. We both got the Glycolic Resurfacing Peel Facial. The front service desk associates were pleasant and welcoming. The lounge area was clean and organized. Refreshments could be replenished if wanted. Melina and Alona were fantastic! They took very good care of our faces. We felt very relaxed and pampered. We really enjoyed our facials. Upon exit, the front staff was again great. We can't wait for the next treatment.

  • Kimberly A.
    Mar 2022

    I am working on self care....thought I would treat myself to a treatment at Design One. Tried to schedule online and it wouldn't work. Called and after 15 minutes they finally scheduled me (she couldn't find it, didn't know what they offered). I should have known then I was doomed. Went to my appt today and they said I had the wrong location. I always say "the one on Kzoo st." Ok, I was early and had time to drive to the other location. They called to let them know I was on the way. I drive 15 min (on my lunch hour/sick leave). I walk in and they say they can't "accommodate me as the therapist called in sick" What? No call, no text? How about an email??? (that is how they confirmed the appt in the first place). As she says "sorry" and giggles she says "do you want to reschedule?" In the wrong location? Um no. With no communication? Um no. Without having back up staff? No again. How about, "we are so very sorry this happened, how about I reschedule you with a discount" or better yet, "we made a very regreatable error, we will work you in?" Nope. Just a giggle. As I sat crying in my car I googled the nearest massage location...I would take anything, today was my self care day!! I called Massage Envy (right down the street). They were super understanding, got me in and offered something "to help out." Had a wonderful facial with a de stress shoulder and neck treatment. Not what I really wanted but it was an hour of bliss. Signed up for a monthly treatment and scheduled two more procedures. Got a packet full of coupons. I guess it all was supposed to happen in this order. I won't be going to Design One nor do I recommend them. I saved money, got a nice hour of self care and a plan for more, I don't need you any longer Ms. Design One giggle girl.

  • Mikayla Marshall
    Mar 2022

    LOVEEEED my experience here at Design 1 in Gaines Township. In the past I have had some terrifying hair experiences at another salon in the area so I was nervous to go back to a salon for hair services. Over the course of 5 years I’d box dye my hair myself, all dark colors. I went to Design 1 for a consultation with Kass. I wanted to go be as close to my natural hair color as possible with some definition, but I also wanted to be realistic and not ruin my hair either. Kass and the staff were great from start to finish. Kass did an amazing job listening to my vision and giving me an action plan that best fit to achieve the results. She made me feel comfortable during the whole process and kept an open line of communication on whats being done with my hair as it went. She did such a great job I am still so surprised that my hair turned out as good as it did. Thank you Kass for giving me hair that I love!!Services: Haircut

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Design 1 Salon Spa Gaines

6750 Kalamazoo Ave SE, Grand Rapids

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Hours

Monday: 8AM - 9PMTuesday: 8AM - 9PMWednesday: 8AM - 9PMThursday: 8AM - 9PMFriday: 8AM - 7PMSaturday: 8AM - 5PMSunday: Closed