Design 1 Salon Spa Gaines

$$ • beauty salon, Nail Salons, Hair Salons, Massage Therapy

6750 Kalamazoo Ave SE, Grand Rapids, Michigan 49508
(616) 301-1400

Reviews

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  • heidi weston
    Jul 2022

    Being a long time weekly client I am shocked at how they handle a stylist leaving. They clearly do not know how to handle it. Every week I go in for a blowout…. Every week. I also get my hair dyed there. This week was my appointment for both services. I get a call on Monday that my stylist is “sick” and they need to move me to Friday, I hear through the grapevine that it is because my stylist left… lying to the client strike one. Then Friday (day of appointment) I receive a voicemail, my stylist has left the salon I need to reschedule. This is the day before a long holiday weekend. Now I’m left going into the long holiday weekend with grey roots and no blow out. Thanks for nothing Design One, you just lost a weekly client that has spent a LOT OF MONEY WITH YOU for life!!!Service: Hairstyling

  • Amanda E
    Jun 2022

    I had a massage today with Kay and she was AMAZING! I'd never been to Desgin 1 before but I was given a gift card. I am so glad I was as it was a great experience. The front staff at check in and check out were super friendly as well. I will be back!Service: Back massage

  • Toni Brooks
    Jun 2022

    Hannah Is awesome! She answered allMy questions and was good at explaining what to do in regards to my skin care. She is very knowledgeable and made me feel comfortable. My facial was very relaxing and my skin looked great after. I usually go to the salon in Portage which also has amazing staff (Annika is awesome!) but had to drive an hour to get my facial done last minute and I'm glad I did. Always a great experience with Design 1.

  • Paige Clemons
    Jun 2022

    I really appreciate the general aesthetic and layout of this salon, it makes you feel as though you’re in a high class establishment (without the high class prices). My husband and I both got quick trims for a reasonable price and we both left happy. I was excited to here that they offer massage services here as well—I will definitely be back soon!

  • Jo-C Coleman
    Apr 2022

    My husband and I enjoyed a couples facial. We both got the Glycolic Resurfacing Peel Facial. The front service desk associates were pleasant and welcoming. The lounge area was clean and organized. Refreshments could be replenished if wanted. Melina and Alona were fantastic! They took very good care of our faces. We felt very relaxed and pampered. We really enjoyed our facials. Upon exit, the front staff was again great. We can't wait for the next treatment.

  • Mikayla Marshall
    Mar 2022

    LOVEEEED my experience here at Design 1 in Gaines Township. In the past I have had some terrifying hair experiences at another salon in the area so I was nervous to go back to a salon for hair services. Over the course of 5 years I’d box dye my hair myself, all dark colors. I went to Design 1 for a consultation with Kass. I wanted to go be as close to my natural hair color as possible with some definition, but I also wanted to be realistic and not ruin my hair either. Kass and the staff were great from start to finish. Kass did an amazing job listening to my vision and giving me an action plan that best fit to achieve the results. She made me feel comfortable during the whole process and kept an open line of communication on whats being done with my hair as it went. She did such a great job I am still so surprised that my hair turned out as good as it did. Thank you Kass for giving me hair that I love!!Services: Haircut

  • Lauren
    Mar 2022

    First time I’ve ever had a bad experience and have written a negative review for anywhere. Wanted a light brown/sand color from blonde and instead got super dark and red/orange. I went back a second time but still was not what I wanted and was red/brass/orange, I had to go somewhere else and they ended up fixing it but far too much money later.Service: Hair coloring

  • SANDRA
    Feb 2022

    Am I the only one who never get a hair cut I want?Even tho I showed them the picture and told them what I don’t want and what I wantedEven though I made appointment I waited 30mins.Definitely not worth $40 hair cut.

  • Mimi Semeyn
    Feb 2022

    I met Bailey and she put some high lights in my hair. She was super professional and did a great job. I will be back!Service: Hairstyling

  • Jen Olsen
    Feb 2022

    DO NOT WASTE YOUR MONEY HERE !!!!!! HAD HAIRCIT AND FULL FOIL AND IT RUINED MY SILKY HAIR. CALLED TO SEE WHY MY HAIR FEELS LIKE HORSE HAIR EVERY TIME I WASH IT NOW AND ALL SHE COULD SAY WAS I WOULD NEED TO PAY FOR A CONSULTATION AND CONDITIONING TREATMENT. WHY WOULD I HAVE TO PAY TO FIX SOMETHING THAT WAS NOT AN ISSUE PRIOR TO YOU TOUCHING MY HAIR ??? RIDICULOUS AND POOR POOR CUSTOMER SERVICE ALL THE WAY AROUND !!!!Funny how they only respond to the "good reviews" huh?????Service: Hair colouring

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Hours

Monday: 8AM - 9PMTuesday: 8AM - 9PMWednesday: 8AM - 9PMThursday: 8AM - 9PMFriday: 8AM - 7PMSaturday: 8AM - 5PMSunday: Closed