We used Cera for a complete bathroom remodel. As part of our agreement they gave us an itemized list that included a material allowance for things that we would need to select (ex: tile, tub, plumbing fixtures, sink, etc.). I worked hard to keep my selections well under the allowance totals in order to keep my overall cost as low as possible. In many cases, I purchased the products on my own credit card and was told I would be reimbursed. When the final invoice was issued it was clear that I had not been reimbursed but was instead charged the full allowance. In addition, I was invoiced for work that was not done at all! After I insisted on a meeting with the operations manager (who was very ineffective) and the project manager it turned out that Cera actually owed us over $2000. Had I paid the $3000 final invoice without checking we would have overpaid $5000. The plumbers they used were terrible. They ruined a very expensive kitchen faucet by not flushing the water lines of debris before turning everything back on after demolition. They did replace the faucet, but only one part and it is not as good. The plumbers also put in the tub unlevel the first time and had to be called back. The bathroom sink pop up assembly was not installed properly. After a year it failed and I had to call in my own plumber to fix it for a cost of $250. The Project Manager, George, was very easy to work with and was professional. The worker who was here to do the actual work was here nearly every day, all day and worked very hard. The Operations Manager was the worst I have ever worked with. At the very beginning of the project - one day after demolition had begun - he told me that we needed to provide drawing to the city in order to obtain a permit to do the work and said that Cera had architects we could use if we did not have one of our own. He said it would take a month to get the permit after that was done. I was furious and called the project manager who informed me that the Operations Manager was incorrect and that we did NOT need any of that done. We had a permit and work continued. I love the bathroom but only because of the way we designed it and the products we chose.
Jim Monti
Feb 2024
I cannot say enough good things about Cera Restoration. Chris, George, and the team were highly competent and professional, often going above and beyond for us. Highly recommend.
Pizza rolls Cool
Feb 2024
Great job dad
Elizabeth Berger
Jan 2024
This is my second review for Cera, because this company had my first review deleted, no doubt due to the fact that I truthfully reviewed their completely incompetent work and complete unprofessionalism on a total renovation completed in 2023. And now, the work they completed, which was faulty to begin with, continues to cause compounded problems. I would run as far away from this company as possible.
Lotte Kaniewski
Dec 2023
When we suddenly found ourselves with much more water damage than we anticipated, we were so lucky that our adjuster brought us in touch with Cera. The whole team is wonderful to work with and has a great quick response time. But it was not only the communication and turnaround that impressed us — the biggest endorsement is their work. In our case it worked out so well that they can handle a restoration project like ours from a to z: clean up, mitigation, restoration, after which they leave the place spotless. They used their expertise and experience to keep me from making bad decisions (like what direction to lay the floor in). My flooring looks fantastic. They also did a couple of thoughtful extras which shows just how much they care about their work. Everything exceeded my expectations and made a difficult time feel like a breeze!
Fernando Fernando
Sep 2022
Very good company I recommend it to you
Brad Feldman
Aug 2022
The guys at Cera Restoration were some of the best contractors I've used. They were friendly, professional, and performed what we expected to take 2.5 months in only one month. I would highly recommend them for anybody who may be considering using Cera.Service: Water damage-related cleanup & repair
Nikolina Tianev
Apr 2022
As someone who is going through major restoration challenges, I can report that Cera Restoration has been a blessing to me and my family. After a home fire and numerous unacceptable dealings with other so-called “mitigation and restoration experts,” it became immediately apparent that Chris Lenahan and his company was a professional enterprise that truly cared about my situation and well-being. He appeared when I had exhausted all other options; almost like a guardian angel.He was attentive. He was reasonable. His prices were fair and honest.Thank you Chris Lenahan of Cera Restoration for being there when I needed you.In conclusion, I highly recommend this company to anyone experiencing a home dilemma such as me. Trust Chris Lenahan. Trust Cera Restoration.Service: Fire damage cleanup & repair
Joey Rosado
Mar 2022
I highly recommend Cera Restoration and connecting with Alex Borrego for assistance with any household projects. Alex and his team were very professional, friendly, and knowledgeable. They provided an attention to detail service in a timely and efficient manner. Thank you Cera Restoration!
Alexis Reeder
Feb 2022
Cera Restoration is absolutely the BEST company my husband and I have ever had the pleasure to work with. From start to finish, Cera exceeded all expectations. Chris Lenahan met with us the day after our home was hit by a tornado and put our minds at ease that we were in the best hands. His confidence in his team and his overall generosity and compassion was amazing. The entire scope of work was clearly explained to us and outlined on a timeline that Alex Borrego made sure to keep us looped in on the entire time. Alex assisted us in selections of products, gave us recommendations, and was always willing to answer our questions. Monica Ortiz was so prompt in replying to our emails, followed up with phone calls, and was so coordinated in relaying information for the project to the appropriate person. Chris Mancera made sure every last detail was exactly as we wanted it. His attention to detail and generosity in making sure everything was perfect made all the difference. He met with us more than once to make last minute changes we wanted even just days before we were scheduled to move in. The entire team is hardworking, professional, responsive, and truly care about their clients! Our house looks SO good and we could not be happier. We would highly recommend them for all your home restoration needs and more! 10/10 service! Thank you Cera, for everything! We look forward to doing more business with you in the future :)Services: Water damage-related cleanup & repair
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Patty E.
We used Cera for a complete bathroom remodel. As part of our agreement they gave us an itemized list that included a material allowance for things that we would need to select (ex: tile, tub, plumbing fixtures, sink, etc.). I worked hard to keep my selections well under the allowance totals in order to keep my overall cost as low as possible. In many cases, I purchased the products on my own credit card and was told I would be reimbursed. When the final invoice was issued it was clear that I had not been reimbursed but was instead charged the full allowance. In addition, I was invoiced for work that was not done at all! After I insisted on a meeting with the operations manager (who was very ineffective) and the project manager it turned out that Cera actually owed us over $2000. Had I paid the $3000 final invoice without checking we would have overpaid $5000. The plumbers they used were terrible. They ruined a very expensive kitchen faucet by not flushing the water lines of debris before turning everything back on after demolition. They did replace the faucet, but only one part and it is not as good. The plumbers also put in the tub unlevel the first time and had to be called back. The bathroom sink pop up assembly was not installed properly. After a year it failed and I had to call in my own plumber to fix it for a cost of $250. The Project Manager, George, was very easy to work with and was professional. The worker who was here to do the actual work was here nearly every day, all day and worked very hard. The Operations Manager was the worst I have ever worked with. At the very beginning of the project - one day after demolition had begun - he told me that we needed to provide drawing to the city in order to obtain a permit to do the work and said that Cera had architects we could use if we did not have one of our own. He said it would take a month to get the permit after that was done. I was furious and called the project manager who informed me that the Operations Manager was incorrect and that we did NOT need any of that done. We had a permit and work continued. I love the bathroom but only because of the way we designed it and the products we chose.
Jim Monti
I cannot say enough good things about Cera Restoration. Chris, George, and the team were highly competent and professional, often going above and beyond for us. Highly recommend.
Pizza rolls Cool
Great job dad
Elizabeth Berger
This is my second review for Cera, because this company had my first review deleted, no doubt due to the fact that I truthfully reviewed their completely incompetent work and complete unprofessionalism on a total renovation completed in 2023. And now, the work they completed, which was faulty to begin with, continues to cause compounded problems. I would run as far away from this company as possible.
Lotte Kaniewski
When we suddenly found ourselves with much more water damage than we anticipated, we were so lucky that our adjuster brought us in touch with Cera. The whole team is wonderful to work with and has a great quick response time.
But it was not only the communication and turnaround that impressed us — the biggest endorsement is their work. In our case it worked out so well that they can handle a restoration project like ours from a to z: clean up, mitigation, restoration, after which they leave the place spotless. They used their expertise and experience to keep me from making bad decisions (like what direction to lay the floor in). My flooring looks fantastic. They also did a couple of thoughtful extras which shows just how much they care about their work. Everything exceeded my expectations and made a difficult time feel like a breeze!
Fernando Fernando
Very good company I recommend it to you
Brad Feldman
The guys at Cera Restoration were some of the best contractors I've used. They were friendly, professional, and performed what we expected to take 2.5 months in only one month. I would highly recommend them for anybody who may be considering using Cera.Service: Water damage-related cleanup & repair
Nikolina Tianev
As someone who is going through major restoration challenges, I can report that Cera Restoration has been a blessing to me and my family. After a home fire and numerous unacceptable dealings with other so-called “mitigation and restoration experts,” it became immediately apparent that Chris Lenahan and his company was a professional enterprise that truly cared about my situation and well-being. He appeared when I had exhausted all other options; almost like a guardian angel.He was attentive. He was reasonable. His prices were fair and honest.Thank you Chris Lenahan of Cera Restoration for being there when I needed you.In conclusion, I highly recommend this company to anyone experiencing a home dilemma such as me. Trust Chris Lenahan. Trust Cera Restoration.Service: Fire damage cleanup & repair
Joey Rosado
I highly recommend Cera Restoration and connecting with Alex Borrego for assistance with any household projects. Alex and his team were very professional, friendly, and knowledgeable. They provided an attention to detail service in a timely and efficient manner. Thank you Cera Restoration!
Alexis Reeder
Cera Restoration is absolutely the BEST company my husband and I have ever had the pleasure to work with. From start to finish, Cera exceeded all expectations. Chris Lenahan met with us the day after our home was hit by a tornado and put our minds at ease that we were in the best hands. His confidence in his team and his overall generosity and compassion was amazing. The entire scope of work was clearly explained to us and outlined on a timeline that Alex Borrego made sure to keep us looped in on the entire time. Alex assisted us in selections of products, gave us recommendations, and was always willing to answer our questions. Monica Ortiz was so prompt in replying to our emails, followed up with phone calls, and was so coordinated in relaying information for the project to the appropriate person. Chris Mancera made sure every last detail was exactly as we wanted it. His attention to detail and generosity in making sure everything was perfect made all the difference. He met with us more than once to make last minute changes we wanted even just days before we were scheduled to move in. The entire team is hardworking, professional, responsive, and truly care about their clients! Our house looks SO good and we could not be happier. We would highly recommend them for all your home restoration needs and more! 10/10 service! Thank you Cera, for everything! We look forward to doing more business with you in the future :)Services: Water damage-related cleanup & repair