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  • Shanet Shanet
    Jul 2022

    Great people, great service

  • D F.
    Nov 2021

    I had a great experience with Heirloom as they expertly repaired a hand-knotted oriental rug my cats had gotten to. I thought that the damage would either be beyond repair, or that any repair would be very noticeable. I was wrong. I can't even tell that it was repaired. The part they repaired is like new. The whole service experience was pain free and the pricing was reasonable and transparent. Highly recommended for repair and cleaning.

  • David Shapiro
    Jun 2021

    Vicki & Roberto at Heirloom provide good, old-fashioned personal service matched with experience and professionalism. The five rugs they just cleaned for us came back bright & fresh with colors looking vibrant & new. A few older rugs needed repair. Heirloom did that too, adding years to the life of these rugs. Communication was excellent. When you call a real person, who is interested in helping you answers. So nice.

  • Daniel F.
    Apr 2021

    I totally recommend Heirloom. When I contacted them to clean 2 Oriental rugs, everything (costs, options, schedule) were explained and there were no surprises on either pickup or delivery. And, most importantly, the rugs looked greater when they were returned. Everyone I dealt w/ professional, informed, and accommodating.

  • Scott Bates
    Feb 2021

    This is an easy review to write. I called Heirloom and spoke with "Vicki," who walked me through the process and left me with great confidence in Heirloom's ability to properly care for our oriental carpets. She was very accommodating about timing for pick-up and delivery.Vicki also advised watching several of the short videos on their site, which I did. They provided me with a real education on rug construction and the proper care and feeding of a nice rug. Bottom line...don't be afraid of getting a beautiful oriental rug completely wet. It's the only way to clean it down to its foundation and Heirloom has all the facilities for properly removing the water and drying it."Roberto" and "Francisco" showed up right on time to take all the carpets and dispose of all the pads (which were deteriorating from age). They carefully moved all furniture and even offered to vacuum the dust under the pads! (I declined...I'm capable of at least vacuuming.) I asked about stopping by their plant in Glenview and they were happy to show me around and explain the process. I even saw similar rugs in the process of being cleaned and observed our rugs on the drying rack. By the way, Roberto is a walking encyclopedia on the subject of oriental rugs.Shortly thereafter, the rugs and new, pre-cut pads were delivered back to us, again right on time. They shined...deep, rich colors fully restored. Roberto and Francisco got them all properly positioned and moved all of the furniture back in place.Pricing was exceptionally reasonable. Combined with the great service and the quality work, they created enormous value. We obviously recommend Heirloom very highly and will undoubtedly use them again. We also like the idea of supporting a local builds loyalty in both directions.

  • Zach Burke
    Feb 2021

    They do a fantastic job and are a pleasure to work with. Would highly recommend. My whole family brings carpets here.

  • MP C.
    Aug 2020

    The Best oriental rug cleaning we have ever used!!!! We have used a few in Chicago and Evanston and we have found the Best!!!! Our rugs have never looked better! Thank you! We will never go anywhere else!

  • Joan Chandler
    Jul 2020

    My arts and craft rug came back restored to its original beauty. Service was excellent - timely and prompt.

  • Mari lynch
    Jun 2020

    Excellent job! Both rugs, one is all wool and the other is a synthetic mix, were thoroughly cleaned and looked fantastic when I got them home and unrolled them. This is NOT a cheapo rug cleaning with a machine swirling around or powder sprinkled on and vacuumed up. This is a real deep cleaning /rug shampooing kind of operation. Roberto and Vicki were very accommodating and fairly priced. I brought my rugs to them and Roberto unloaded and loaded them into my car. Vicki greeted me and took care of all my questions. They called when ready 7-10 days. I will use them again and would highly recommend them!!

  • Mark L.
    Nov 2019

    Roberto and Vicki do an amazing job! Both my rugs came back soo clean and looked amazing. Their pricing is very fair for the job they do. It's actually deep cleaning / rug shampooing not a "fake surface cleaning". It's less expensive if you drop your rugs off and pick them up vs having them picked up. ll be back and I highly recommend them!

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Heirloom Oriental Rug Specialist

2027 Johns Dr Unit A, Glenview

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Monday: 9AM - 5PMTuesday: 9AM - 5PMWednesday: 9AM - 5PMThursday: 9AM - 5PMFriday: 9AM - 5PMSaturday: 9AM - 2PMSunday: Closed