If you are a veteran enrolled in community care, you might want to find a different dermatologist Denis office and I’ll tell you why they will not do referrals for you anymore.
Eva P.
Jun 2023
Dr Frajado is a wonderful dermatologist! I have had several skin cancers removed and not even a scar! He also has helped me deal with age spots, and thanks to him, the spots are just about gone! Amazing!
Lyn Riffel
Apr 2023
Unethical business, treatment by staff, and policy. I specifically set appt for filler of dark circles and wrinkles under eyes. In the end I did not get the fillers because they don’t do under eyes. Why was I allowed to pay $50 for consultation fee when they don't do this service?? However, I was pushed into purchasing $242.60 worth of products I did not ask for or want. One of my questions was if the fillers would make my rosacea worse, I didn’t ask for anything other than that. They quickly gathered up a bag and told me about these two great products and threw in a sample of sunscreen, I thought they were samples. They didn’t say anything about charging me until she started checking boxes for service and it was over $200! That’s ½ my groceries for the month, gone. I was confused (I have a brain injury) because I went in for dark circles and wrinkles, not a ‘temporary fix’ for rosacea. I felt I couldn’t say no to what they were forcing me to take, that is part of my faulty thinking from a brain injury. I went to front desk and paid for them. Went to the car and went online because I felt like I'd been taken for a 'ride'. These two products are for rosacea-I don’t want rosacea products, I get IPL laser for that! AND Amazon has this product for $90 less on one product and $30 less on the other! What a rip off! I went back in and told the gal that I want to return them, and she said I can’t and she waved a piece of paper saying I signed this paper acknowledging they won’t reverse charges on my credit card once it’s paid. I didn’t ask enough questions when I was signing the paperwork, would be nice to have an explanation of what I'm signing, lesson learned. And just say no when 2 women are forcing you to take something you don't want, another lesson learned. I feel like they took advantage of me bcz my brain works slower than normal. In many states it’s illegal to take advantage of a disabled person.
This isn’t the first time I was burned by Henghold Dermatology. I went in to get a full body skin cancer check and they said I didn't need to be there even though their software had sent me a reminder to set up an appointment. The doctor asked ME tell her where my skin problems were. I was thinking to myself, I don't know, YOU are the doctor, you tell me where my problems are. Sheez! I won’t be back.
Joseph Bishop
Oct 2022
Very professional and friendly staff. I felt well cared for.
AMarie T.
Oct 2022
R U N....don't delay! Do Not Use Gulf Breeze location for Henghold Dermatologist!!!!! If we could rate in the Negative they would stand at -5 stars. The app forces us to at least give a 1 star. Not even that can account for my last encounter with this offices staff! I get a biopsy, the results come in, I'm notified by email and answering machine. When I call back to get my results " no mam'.. we don't show anything here"...THEN get another voice mail. .I STILL HAVE THE PROOF. .saying ' oops, heehee I made a mistake we have your report. Call Us Back' ..I did, they closed for the weekend ..terrible waiting...call Monday morning, by 8:30 am. Was switched twice during the call, had to go through telling both the entire thing when I get a person(now I am intentionally not capitalizing her name...) this monica not only gives me less than good news she has the rudest of manners, tried to talk over me continuing to escalate this bad experience. Please, whomever is the office manager at that location needs to reevaluate monica's employment! Truly this experience was bad enough by getting the test results. However having to go through this ordeal with such an unhelpful staff, delayed test reports information and then to top it off with getting my news by a most heartless individual with no regard to me as a patient is so close to being as bad as being misdiagnosed, neglected and thrown out like yesterday's trash! Shame on you all that were part of this ordeal. Each and every person that didn't do their job as hired should be reevaluated, retrained and monica should be terminated. I leave you with this,I put the truth here, now I forgive each of you that played a part in this most unpleasant experience. Now may you search your own hearts, may God reveal the truth and each of you put forth the caring, compassion, professionalism, and comfort you should be giving each and every patient.
Scott Grubbs
Sep 2022
Professional and friendly staff. Nice office setting and lobby. CaSondra was excellent.
Bernii M.
Jan 2022
I had cancer on my face and Dr Wolfe and his assistants Boris, Alena and Merle from Turkey (that could be spelled wrong) they were so helpful and patience. I would give the whole staff 5 plus, the receptionist were friendly and professional, I even met the tech that was preparing the lab slides to see if all the cancer was removed. It got really late and they were in overtime just to take care of me. They are a very dedicated, professional, friendly, group. I was extremely impressed. I have to go next week to have more skin cancer removed and I will not be so nervous because I know I am in good hands. I didn't even get home before Dr Wolfe called me to check on me..5+ stars!!!
Shawn Lowery
Oct 2021
I've used this place often and Dr Kelley Stubblefield was amazing. She definitely took care of me. But this review is a shout out to the nurse she had assisting her on my visit. My appointment was on Tuesday 10-19. I've often found that all though the Drs in the places I have been are more friendly the supporting staff are not. I didn't catch her name but the nurse who helped me today was amazing. She was very engaging and pleasant. Its refreshing to actually meet people that seem to enjoy their job and provide a good service. Thank you and and you made what was not a pleasant reason to visit a great experience!!
Bruce P.
Nov 2020
When we came to Pensacola we were warned about entering a medical desert. We were so happy to find Henghold. This is one of the finest Dermatologists anywhere (and we're familiar with UC, UC Davis, USC, UCLA and Harvard connected practices). The doctors (we think Dr. Luke Hyder is the best) and the entire team from Reception, to Nursing to Aides are caring professionals. They have given us compassionate, precision care. The attitude that pervades the practice should be a model for other physicians. Your skin is your largest organ and Henghold is the place to go if you have an issue with it.
Joe Thompson
If you are a veteran enrolled in community care, you might want to find a different dermatologist Denis office and I’ll tell you why they will not do referrals for you anymore.
Eva P.
Dr Frajado is a wonderful dermatologist! I have had several skin cancers removed and not even a scar! He also has helped me deal with age spots, and thanks to him, the spots are just about gone! Amazing!
Lyn Riffel
Unethical business, treatment by staff, and policy. I specifically set appt for filler of dark circles and wrinkles under eyes. In the end I did not get the fillers because they don’t do under eyes. Why was I allowed to pay $50 for consultation fee when they don't do this service?? However, I was pushed into purchasing $242.60 worth of products I did not ask for or want. One of my questions was if the fillers would make my rosacea worse, I didn’t ask for anything other than that. They quickly gathered up a bag and told me about these two great products and threw in a sample of sunscreen, I thought they were samples. They didn’t say anything about charging me until she started checking boxes for service and it was over $200! That’s ½ my groceries for the month, gone. I was confused (I have a brain injury) because I went in for dark circles and wrinkles, not a ‘temporary fix’ for rosacea. I felt I couldn’t say no to what they were forcing me to take, that is part of my faulty thinking from a brain injury. I went to front desk and paid for them. Went to the car and went online because I felt like I'd been taken for a 'ride'. These two products are for rosacea-I don’t want rosacea products, I get IPL laser for that! AND Amazon has this product for $90 less on one product and $30 less on the other! What a rip off! I went back in and told the gal that I want to return them, and she said I can’t and she waved a piece of paper saying I signed this paper acknowledging they won’t reverse charges on my credit card once it’s paid. I didn’t ask enough questions when I was signing the paperwork, would be nice to have an explanation of what I'm signing, lesson learned. And just say no when 2 women are forcing you to take something you don't want, another lesson learned. I feel like they took advantage of me bcz my brain works slower than normal. In many states it’s illegal to take advantage of a disabled person. This isn’t the first time I was burned by Henghold Dermatology. I went in to get a full body skin cancer check and they said I didn't need to be there even though their software had sent me a reminder to set up an appointment. The doctor asked ME tell her where my skin problems were. I was thinking to myself, I don't know, YOU are the doctor, you tell me where my problems are. Sheez! I won’t be back.
Joseph Bishop
Very professional and friendly staff. I felt well cared for.
AMarie T.
R U N....don't delay! Do Not Use Gulf Breeze location for Henghold Dermatologist!!!!! If we could rate in the Negative they would stand at -5 stars. The app forces us to at least give a 1 star. Not even that can account for my last encounter with this offices staff! I get a biopsy, the results come in, I'm notified by email and answering machine. When I call back to get my results " no mam'.. we don't show anything here"...THEN get another voice mail. .I STILL HAVE THE PROOF. .saying ' oops, heehee I made a mistake we have your report. Call Us Back' ..I did, they closed for the weekend ..terrible waiting...call Monday morning, by 8:30 am. Was switched twice during the call, had to go through telling both the entire thing when I get a person(now I am intentionally not capitalizing her name...) this monica not only gives me less than good news she has the rudest of manners, tried to talk over me continuing to escalate this bad experience. Please, whomever is the office manager at that location needs to reevaluate monica's employment! Truly this experience was bad enough by getting the test results. However having to go through this ordeal with such an unhelpful staff, delayed test reports information and then to top it off with getting my news by a most heartless individual with no regard to me as a patient is so close to being as bad as being misdiagnosed, neglected and thrown out like yesterday's trash! Shame on you all that were part of this ordeal. Each and every person that didn't do their job as hired should be reevaluated, retrained and monica should be terminated. I leave you with this,I put the truth here, now I forgive each of you that played a part in this most unpleasant experience. Now may you search your own hearts, may God reveal the truth and each of you put forth the caring, compassion, professionalism, and comfort you should be giving each and every patient.
Scott Grubbs
Professional and friendly staff. Nice office setting and lobby. CaSondra was excellent.
Bernii M.
I had cancer on my face and Dr Wolfe and his assistants Boris, Alena and Merle from Turkey (that could be spelled wrong) they were so helpful and patience. I would give the whole staff 5 plus, the receptionist were friendly and professional, I even met the tech that was preparing the lab slides to see if all the cancer was removed. It got really late and they were in overtime just to take care of me. They are a very dedicated, professional, friendly, group. I was extremely impressed. I have to go next week to have more skin cancer removed and I will not be so nervous because I know I am in good hands. I didn't even get home before Dr Wolfe called me to check on me..5+ stars!!!
Shawn Lowery
I've used this place often and Dr Kelley Stubblefield was amazing. She definitely took care of me. But this review is a shout out to the nurse she had assisting her on my visit. My appointment was on Tuesday 10-19. I've often found that all though the Drs in the places I have been are more friendly the supporting staff are not. I didn't catch her name but the nurse who helped me today was amazing. She was very engaging and pleasant. Its refreshing to actually meet people that seem to enjoy their job and provide a good service. Thank you and and you made what was not a pleasant reason to visit a great experience!!
Bruce P.
When we came to Pensacola we were warned about entering a medical desert. We were so happy to find Henghold. This is one of the finest Dermatologists anywhere (and we're familiar with UC, UC Davis, USC, UCLA and Harvard connected practices). The doctors (we think Dr. Luke Hyder is the best) and the entire team from Reception, to Nursing to Aides are caring professionals. They have given us compassionate, precision care. The attitude that pervades the practice should be a model for other physicians. Your skin is your largest organ and Henghold is the place to go if you have an issue with it.