Reviews

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  • Jessica Chism
    May 2022

    Absolutely horrible. Staff here has no organization or compassion. Don't bother doing the online thing, they don't honor the appointments. Terrible patient communication. Can not hold a conversation with you to discuss your matters, they rather be on their cell phones.

  • Corissa Sainato
    Apr 2022

    Dr. Rex is by far THE BEST Primary care physician. He is brilliant and a wonderful spirit. Highly recommend.

  • pattie banks
    Apr 2022

    I can honesty say that this was one of best experiences I’ve ever had at any Urgent Care facility. The staff at the Southington location went above and beyond their job description. I needed paperwork that I did not have with me. They bent over backwards to help me get it. All along, with a smile on their faces and reassuring me it was their pleasure to help. I cannot say enough. Thank you!!! P.s. I would be lying if I said I’m looking forward to seeing you again, but I can tell you if I have a medical issue, I would definitely make the drive there from Avon. Thank you again!!!

  • JPIII
    Apr 2022

    Came to DOCS Urgent Care in Southington after changing a starter in my truck and a piece of rust/metal got into my eye even though I had on my safety glasses I tried my best with the eye wash station and got an eye flush kit nothing I did removed the metal I’m not one for hospitals or walk ins but The staff at DOCS was amazing everyone was very friendly and took the anxiety away I had I was brought to a exam room and quickly a female doctor came in who was amazing she made me feel very comfortable and within 3 mins she located the piece of metal and was able to remove it and flush my eye out I feel 100% better and I’m going to make DOCS my primary care doctor because my experience was so pleasant thank you so much for being kind and caring and helping me in such a scary time I really appreciate everything and can’t recommend this place enough this was the first review I’ve ever written because DOCS was so great

  • BETTY SWIST
    Apr 2022

    So grateful to the staff and service providers at DOCS Southington! I was having some real post-Covid medical issues. The care I received was excellent! We tried out a new medication and what a difference!! Again, thank you!

  • Eugene Kelsey
    Apr 2022

    Care was ok but I could not log onto the portal and receive no help! Received free medication that was outdated, I didn’t notice this until I got home and reviewed the box, too sick to go back. Made appointment with PCP, got new meds and was getting better.

  • Christine Rodriguez
    Apr 2022

    Forever gr8ful for this Urgent care, I am traveling out of state and my daughter needed immediate help, avoiding the ER, the nurse nd doctor were able to help me get medication until we returned home to see her PCP. Thank you

  • Danas N
    Jan 2022

    Wasted time. Was told they don't have a pediatrician too look at 12yr old eye. I had an appointment! Why no one could call to tell me that? Also, eye is an eye any dr could have looked at a stye and gave some script.

  • Roger C
    Jan 2022

    I was at this facility on the 31st December 2021 with my wife. We paid €190 for two rapid Covid tests. I was not very well and I was confirmed to have Covid later that day.I was dealt with by two Techicians in a room who I found totally unprofessional. As I am not from America and only in Conneticut for Christmas, when I was asked my DOB , both technicians started scittering and sniggering with there backs to me when I gave my DOB in the European format as opposed to the American way.I was incensed to say the least, after paying good money for these tests to be disrespected in such a manner by unprofessional employees.Good manners cost nothing in this world.Also you have to go back and get a hard copy of the results as they do not put them up on the portal as advertised.Very poor service and void of any humanity towards sick people

  • lindsey vaillancourt
    Dec 2021

    The phone numbers they provide don’t work so it’s impossible to get ahold of anyone. The online check-in process is a waste of time. After 15+ minutes waiting for a response, I finally went inside and no one acknowledged it didn’t work. They took me right away. I informed the person who was taking my test that I currently have mono and she didn’t know what that was. I had to drive all the way back to get my results and was told the provider was at lunch and will call me. 4+ hours later and I’m still waiting for the provider to call. I only went here because they had appointments available and now I see why. This experience was disappointing and stressful especially when you’re trying to give family/friends/work a definite answer.

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Ratings

Google Google: 4.5/5 Yelp Yelp: 2/5

DOCS Urgent Care - Southington

832 Queen St, Southington

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Hours

Monday: 8AM - 7PMTuesday: 8AM - 7PMWednesday: 8AM - 7PMThursday: 8AM - 7PMFriday: 8AM - 7PMSaturday: 8AM - 3PMSunday: 8AM - 3PM