My family recently had a very disappointing experience with kount on us carpet. The installation of my new carpet was far from professional. It was not stretched, leading to noticeable seams and uneven edges. The edges are ugly, frayed, cut short (showing gaps) and not tacked down. Allowing them to pop up. Despite multiple attempts to ask the installer to fix certain areas before he left, he said he fixed them and left anyways. (He didn't even attempt to fix). We followed up with the owner and he came back a few days later to fix some areas. His fix, was to staple the carpet to the tack boards which show a very ugly uneven carpet entrance. He then said it was good and left. Come to find out the installer also didn't stretch any carpets in the rooms and just stapled any loose areas. We could have gone with any other carpet installer in the high desert as they were all around the same price. We used KOUNT because he was very friendly in the beginning and assured us he would treat us professionally. Instead of going with a big chain store we opted to use the local family business. We feel scammed, and betrayed. The fact that they performed this kind of work knowing how bad it was and just left it like this leaves me baffled. I cannot recommend this company based on my experience.
Darcy Z.
Sep 2024
James Chein is the man to call for your carpet cleaning and repairs! My 14 year old carpet looks great after a deep cleaning and the repairs I needed were done same day also. Actually first thing. He knows his stuff and the job was done right and no mess left behind. Hope to have him back soon to change some tile and help me with a couple other things. 5 Stars
JasmyneLeeD
Aug 2024
We had stubborn cat pee that was smelling the entire house up, Kount on us carpet cleaning came out same day we inquired and got it all taken care of within an hour! The stain and smell are gone, husband and I are very satisfied and recommend.
Jennifer Smith
May 2024
They did a great job on my 2 living rooms and my stairs. My carpet is old and worn out so I wasn't expecting much, but it came out great. They are really friendly and communicative. They have really reasonable pricing, I was expecting to pay more.
Keri Rich
Apr 2024
James and his son worked miracles on my home today. Highly recommend this dynamic duo. On time, professional, fair price, and did I mention they worked miracles!?!?!
Donelda Ross
Apr 2024
I am very pleased with my carpet. Extremely nice people. Will definitely call again!
Vincent F.
Mar 2024
Kount on Us Carpet Cleaning Company is a very excellent company and they done a great job on our house. The carpet looks brand new again and James and his son were very professional polite and knowledgeable about their service and company. I recommend them and will be using their service again and again.
Love Castellon
Sep 2023
had my flooring done and the service was awesome made me feel like I was in good hands and the floor came out amazing definitely recommend kount on us
William B.
Jul 2023
Outstanding workmanship and customer service. Very detailed oriented and gets the job done correct the first time. Appointment was set and they arrived early. The job was completed on time. I would highly recommend this company for all your carpet and flooring needs. Great job!
Jazmen Green
Jun 2023
Not available 24hrsVery misleadingNot available todayShould update site ??♀️
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Danny A.
My family recently had a very disappointing experience with kount on us carpet. The installation of my new carpet was far from professional. It was not stretched, leading to noticeable seams and uneven edges. The edges are ugly, frayed, cut short (showing gaps) and not tacked down. Allowing them to pop up. Despite multiple attempts to ask the installer to fix certain areas before he left, he said he fixed them and left anyways. (He didn't even attempt to fix). We followed up with the owner and he came back a few days later to fix some areas. His fix, was to staple the carpet to the tack boards which show a very ugly uneven carpet entrance. He then said it was good and left. Come to find out the installer also didn't stretch any carpets in the rooms and just stapled any loose areas. We could have gone with any other carpet installer in the high desert as they were all around the same price. We used KOUNT because he was very friendly in the beginning and assured us he would treat us professionally. Instead of going with a big chain store we opted to use the local family business. We feel scammed, and betrayed. The fact that they performed this kind of work knowing how bad it was and just left it like this leaves me baffled. I cannot recommend this company based on my experience.
Darcy Z.
James Chein is the man to call for your carpet cleaning and repairs! My 14 year old carpet looks great after a deep cleaning and the repairs I needed were done same day also. Actually first thing. He knows his stuff and the job was done right and no mess left behind. Hope to have him back soon to change some tile and help me with a couple other things. 5 Stars
JasmyneLeeD
We had stubborn cat pee that was smelling the entire house up, Kount on us carpet cleaning came out same day we inquired and got it all taken care of within an hour! The stain and smell are gone, husband and I are very satisfied and recommend.
Jennifer Smith
They did a great job on my 2 living rooms and my stairs. My carpet is old and worn out so I wasn't expecting much, but it came out great. They are really friendly and communicative. They have really reasonable pricing, I was expecting to pay more.
Keri Rich
James and his son worked miracles on my home today. Highly recommend this dynamic duo. On time, professional, fair price, and did I mention they worked miracles!?!?!
Donelda Ross
I am very pleased with my carpet. Extremely nice people. Will definitely call again!
Vincent F.
Kount on Us Carpet Cleaning Company is a very excellent company and they done a great job on our house. The carpet looks brand new again and James and his son were very professional polite and knowledgeable about their service and company. I recommend them and will be using their service again and again.
Love Castellon
had my flooring done and the service was awesome made me feel like I was in good hands and the floor came out amazing definitely recommend kount on us
William B.
Outstanding workmanship and customer service. Very detailed oriented and gets the job done correct the first time. Appointment was set and they arrived early. The job was completed on time. I would highly recommend this company for all your carpet and flooring needs. Great job!
Jazmen Green
Not available 24hrsVery misleadingNot available todayShould update site ??♀️