Oncology: Sunnyvale Center: Palo Alto Medical Foundation

This review is for call center operator. On October 23, 2024, around 10 AM, I called 408-730-4256 to book an appointment for my husband. A male operator asked for my husband's insurance information. I explained that I didn't have his insurance card with me and asked if we could provide the information on the day of the appointment. He informed me that we might be charged out of pocket or that the appointment could be canceled if the insurance details weren't provided in advance. I also mentioned that my son has an upcoming appointment with a pediatrician next week, which I booked online without being asked for insurance details. I asked if he could put... read full review

I've been coming to Sutter health for 6 years now and I gotta admit, I don't always have consistent healthcare coverage due to job changes/layoffs. I really don't appreaciate PAMF staff for being so judgmental or even a little off putting/rude when I mention that I don't have health insurance to the staff. I understand that co-pays must be made up front which I'm willing to pay, but I feel that it's a form of discrimination when I'm being treated differently when I mention I don't have health insurance, especially when I'm coming in to get care for something I'm concerned about. PAMF staff definitely need to work on that.... read full review

Poor patient care, unethical and racist clinicians. Some staff and clinicians lie in their documentation and falsify details in unethical ways. Patient relations completely ignored and mishandled my complaint. No empathy, no resolution, no accountability. This location bullies patients and does not provide proper care nor proper referrals. You are forced to be seen multiple times before any action done. I'll inform my insurance company so they can look into from their end too.