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  • Judy S.
    Sep 2021

    I was looking for a new hot tub service. Tom responded to my inquiry immediately. His company is now my regular hot tub maintenance company and I am thrilled at his attention to detail and professionalism.

  • Naomi G.
    Jul 2021

    Didn't get to use the service, but communication with Tom, while he made himself available readily, was difficult. In response to a clean and drain of my disabled mom's hot tub, upon hearing me say that I know how to perform the maintenance as required by the maintenance schedule but that her time in a care facility had resulted in the spa needing a drain/clean, asked me analysis details that i clearly cannot confirm from my physical location 100 miles away as I'm sitting at my desk just off of work because (surprise!) this isn't the only data point I've been keeping with a fragile family member and a data intensive career. He then continued to try to basically talk me away from using his service by reiterating that he has no electronic payment mechanisms (fine, not preferred, but would have worked around), and then that he might not be a fit. Waste of great responsiveness and very frustrating to be expected to singularly memorize alkalinity readings on my mom's hot tub from a month ago. Lol. I just need it drained and the funk cleaned. Is that too much for an overwhelmed woman to ask for for her mom? Two stars for responsiveness. Call left me quite frustrated though (get your cava tea ready for after).

  • Kourtney S.
    Nov 2019

    Wow, what a difference from our previous spa maintenance company! Tom is the owner, shows up on time, does the job and best of all does it correctly. He is full of knowledge and has been doing it for years. We have been paying another company for the last two years and we continually were having problems. It is nice to know that our spa is being taken care of correctly now and when we want to use it we won't have to worry about it having issues. We would highly recommend Tom if you are looking for an honest, dependable individual to service your spa.

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West County Pool Services

430 Goodman Ave, Santa Rosa

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