I dont like this place. They dont give you appointment. They dont let you see doctor in person, and always called out of nowhere telling me i have an appointment without let me know ahead. This place start to getting suck after covid hit. Doctor rush through the phone called.
May 2020
All of the 1 or 2 stars reviews here share the same experiences with mine. So I will not repeat them. Thank you ya'll for sharing. I had the service with this doctor last year 2019. Now her billing department bills me for the services which was not paid by the insurance. I called my insurance and I was informed that the doctor just needs to send the bill. I called the office today, and the receptionist told me that I was in 3 out 10 people whose insurance will not pay for the service because the insurance is bad. Oh please, the doctor office always check the patients' insurance before seeing them. Just because the billing department cannot contact the insurance,... read full review
March 2020
I have been a long time patient of Dr. Nguyen and she is the sweetest physician I have ever had. I enjoy going to Dr. Nguyen for her wonderful bedside manners and would like her to be my family doctor for many more years to come. Unfortunately, the receptionist named "Ngoc" is extremely rude. She has no clue how medical insurance or customer service works. I called in January to make an appointment, Ngoc told me she needed to fax paperwork to Blue Cross Blue Shield to verify everything before I could come in. She could not set an appointment yet and would call me soon. After weeks of no response, I call to check the progress. Ngoc told me she was still working... read full review
I dont like this place. They dont give you appointment. They dont let you see doctor in person, and always called out of nowhere telling me i have an appointment without let me know ahead. This place start to getting suck after covid hit. Doctor rush through the phone called.
All of the 1 or 2 stars reviews here share the same experiences with mine. So I will not repeat them. Thank you ya'll for sharing. I had the service with this doctor last year 2019. Now her billing department bills me for the services which was not paid by the insurance. I called my insurance and I was informed that the doctor just needs to send the bill. I called the office today, and the receptionist told me that I was in 3 out 10 people whose insurance will not pay for the service because the insurance is bad. Oh please, the doctor office always check the patients' insurance before seeing them. Just because the billing department cannot contact the insurance,... read full review
I have been a long time patient of Dr. Nguyen and she is the sweetest physician I have ever had. I enjoy going to Dr. Nguyen for her wonderful bedside manners and would like her to be my family doctor for many more years to come. Unfortunately, the receptionist named "Ngoc" is extremely rude. She has no clue how medical insurance or customer service works. I called in January to make an appointment, Ngoc told me she needed to fax paperwork to Blue Cross Blue Shield to verify everything before I could come in. She could not set an appointment yet and would call me soon. After weeks of no response, I call to check the progress. Ngoc told me she was still working... read full review