Easy appointment on a Sunday, came right on time in the window, alerted us first, took care of our clogged drain, stuck to coupon $77 price, and Albert Q was super professional and friendly!
Amber B.
Jan 2025
Bad first experience with this company. Called for their drain cleaning special and was told if they had easy access and didn't have to take anything apart or go to the roof or any crawl space, etc the special would apply. They offered multiple two hour window appointments so I took one in the middle and prepared for the visit. An hour and 15 minutes in to the two hour window while I waited, they called to tell me they had sent all their technicians home and the technician they had scheduled for me was on another emergency call and wouldn't be coming. So my plumbing is pulled apart, no one is coming and their best offer was over 24 hours later on a day I wouldn't be able to be home. If you have time to sit around and wait maybe you can get a good deal with them, but otherwise don't bother. They really messed me up by not showing up at all.
christine s.
Dec 2024
Very Professional , Quick response for our stopped up drain and very reasonable. They even provide a tracking to see the location of the technician for arrival.
Luke M.
Dec 2024
Thank you Rooter Hero! George, I wanted to share my experience from last night, which far exceeded my expectations for service. Anthony and his partner were incredibly communicative, arriving at the job site in a professional manner. I was particularly impressed with their hustle and positive attitude, especially at such a late hour. Their confidence and strong work ethic provided me with great relief as I struggled with a blockage for two days. They truly delivered on the promising impression they made and completed the job efficiently. Once finished, they swiftly cleaned up and were on their way. A huge thank you to everyone for their assistance and for providing such professional service!
Kim S.
Oct 2024
I appreciated that Rooter Hero was able to come out the same day I requested but they were suppose to come between 2:30 - 4:30 pm. Then notified me at 4:30 pm they are running behind. They showed up approximately at 6:40 pm and left by 7:00 pm. They snaked my bathroom drain and charged me $245. They gave several coupons on their website but didn't offer any of them. I feel ripped off.
Michael T.
Oct 2024
Would not honor 77 coupon to snake kitchen drain. Scheduled 12-2 shows up 330p. Will never use them for any service. Update: their customer service called me after seeing this review to argue with me about the coupon stipulations. I suggested they clearly state and not use bait and switch advertising.
Masha H.
Oct 2024
This place is terrible. I called today about a slow drain in our shower. They told me someone would come today but would call first. I waited all day and no one came. I just called to find out why and they said it's because we're on the 3rd floor and they cannot do service about a second floor. What?! On the initial call I explained that we were on the 3rd floor and no one said anything. They claimed someone called and texted me to tell me they were no longer coming but that was a lie. I got no call or text. In short, unreliable and untrustworthy.
Rich O.
Oct 2024
I had a plugged toilet on the second floor for the first time in 17 years. Erick was dispatched to my house a few hours later and cleared it with an auger in about ten minutes. He was friendly, professional and careful. Even put on boot covers before coming in. Nice touch. I assumed it would cost $77 to clear the drain based on the add on their website and should have checked before he did the work. Erick told me they usually charges more when they have to use an auger. However, he checked with his supervisor and he approved charging only $77. I appreciated this and would definitely use them again in the future.
John S.
Sep 2024
We called Rooter Hreo for service twice. The first time was for a clogged drain and the technician was and worked diligently to clear the clog. The second time was a different story and we were not satisfied with the service. The good news is that we let them know we were happy and they reached out to not only apologize but also fully refunded the cost of the service. We will use them again.
Kip Meyer
Sep 2024
He did good clean honest work. He and his partner were well versed and knew there job well. Thanks gain boys.
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Harvey W.
Easy appointment on a Sunday, came right on time in the window, alerted us first, took care of our clogged drain, stuck to coupon $77 price, and Albert Q was super professional and friendly!
Amber B.
Bad first experience with this company. Called for their drain cleaning special and was told if they had easy access and didn't have to take anything apart or go to the roof or any crawl space, etc the special would apply. They offered multiple two hour window appointments so I took one in the middle and prepared for the visit. An hour and 15 minutes in to the two hour window while I waited, they called to tell me they had sent all their technicians home and the technician they had scheduled for me was on another emergency call and wouldn't be coming. So my plumbing is pulled apart, no one is coming and their best offer was over 24 hours later on a day I wouldn't be able to be home. If you have time to sit around and wait maybe you can get a good deal with them, but otherwise don't bother. They really messed me up by not showing up at all.
christine s.
Very Professional , Quick response for our stopped up drain and very reasonable. They even provide a tracking to see the location of the technician for arrival.
Luke M.
Thank you Rooter Hero! George, I wanted to share my experience from last night, which far exceeded my expectations for service. Anthony and his partner were incredibly communicative, arriving at the job site in a professional manner. I was particularly impressed with their hustle and positive attitude, especially at such a late hour. Their confidence and strong work ethic provided me with great relief as I struggled with a blockage for two days. They truly delivered on the promising impression they made and completed the job efficiently. Once finished, they swiftly cleaned up and were on their way. A huge thank you to everyone for their assistance and for providing such professional service!
Kim S.
I appreciated that Rooter Hero was able to come out the same day I requested but they were suppose to come between 2:30 - 4:30 pm. Then notified me at 4:30 pm they are running behind. They showed up approximately at 6:40 pm and left by 7:00 pm. They snaked my bathroom drain and charged me $245. They gave several coupons on their website but didn't offer any of them. I feel ripped off.
Michael T.
Would not honor 77 coupon to snake kitchen drain. Scheduled 12-2 shows up 330p. Will never use them for any service. Update: their customer service called me after seeing this review to argue with me about the coupon stipulations. I suggested they clearly state and not use bait and switch advertising.
Masha H.
This place is terrible. I called today about a slow drain in our shower. They told me someone would come today but would call first. I waited all day and no one came. I just called to find out why and they said it's because we're on the 3rd floor and they cannot do service about a second floor. What?! On the initial call I explained that we were on the 3rd floor and no one said anything. They claimed someone called and texted me to tell me they were no longer coming but that was a lie. I got no call or text. In short, unreliable and untrustworthy.
Rich O.
I had a plugged toilet on the second floor for the first time in 17 years. Erick was dispatched to my house a few hours later and cleared it with an auger in about ten minutes. He was friendly, professional and careful. Even put on boot covers before coming in. Nice touch. I assumed it would cost $77 to clear the drain based on the add on their website and should have checked before he did the work. Erick told me they usually charges more when they have to use an auger. However, he checked with his supervisor and he approved charging only $77. I appreciated this and would definitely use them again in the future.
John S.
We called Rooter Hreo for service twice. The first time was for a clogged drain and the technician was and worked diligently to clear the clog. The second time was a different story and we were not satisfied with the service. The good news is that we let them know we were happy and they reached out to not only apologize but also fully refunded the cost of the service. We will use them again.
Kip Meyer
He did good clean honest work. He and his partner were well versed and knew there job well. Thanks gain boys.