Reviews for Villa Montes Hotel, Ascend Hotel Collection
Write a reviewHours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
check-out time: 11 am check-in time: 3 pm swimming pool: indoor parking: lot, free accepts credit cards free wi-fi wheelchair accessible waffles saunas fresh fruit well
Ratings
Google: 4.1/5 Facebook: 4.1/5 Tripadvisor: 4.5/5 Foursquare: 5.9/10Villa Montes Hotel, Ascend Hotel Collection
620 El Camino Real, San Bruno
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The staff was pleasant. It's close to SFO. The room was clean and decorated nicely and hallways and sitting areas were nice and Decorated nicely. Appearance is classy. Very quiet except for the airplanes constantly. Breakfast was ok. Juicenwas watered down. Beds comfortable. Good drop off area. Has keurig, fridge, microwave in room and has prime and youtube on the tv. The hot tub looked beautiful but it was permanently closed. Saw no pool of fitness area. No sitting area outside. No drawers for clothing in rooms. Did have iron and hair dryer. Bathrooms have no ventilation. Very small parking area. No washer. Shops and restaurants within short driving distance but...read full review
You can skip this shoddy operation. The rooms are very nice, and the location is convenient to Cal Tran and BART. Our check in service was poor because the front desk girl was just rude and difficult. We called to get a late check out (12noon instead of 11) the night before we left. Housekeeping tried to enter the room at 11am and tried three more times banging on the door. We got three calls telling us check out was at 11. The check out person was a housekeeper in a t shirt and jeans. Save yourself the trouble and bad vibes and stay at a real hotel, like Hilton or Holiday Inn Express.
The room was big and clean but none of the special amenities are being offered right now and the website doesn't tell you that. No free wine or chocolate and the hot tub and sauna are closed. The free breakfast was your choice of cereal, chewy granola bar, or waffle (first day they had yogurt but must have ran out). Not the breakfast I'd expect for the money spent. Could pay less and get more from other hotels. Would not recommend.