Very disappointing. I made an appointment and hired a babysitter to get a little relaxation. When I arrived for my scheduled appointment the front desk gal told me I didn't have an appointment and I could come back in three hours. I referenced the name of the person who completed my appointment (not on site) and the front desk lady claimed she didn't speak English and couldn't understand. Needless to say I left with no massage. I called the phone number explained the situation to the offsite gal. She was apologetic and gave me the owner's number. I requested that I could have a "no charge" make-up since the no massage outing cost me $40 in babysitting. The owner would not honor that request. Terrible customer service.
Loved Alan! Had a great time so relaxing! Great deal for $40 with tip for an hour massage! Great treat!
The best ever. Been trying out too it massages and full body massages in different cities this was a nice find gem. Have to book an appointment every time I'm in Petaluma.
Attentive as you walk in the door. Always a great massage!! Very clean, good price, friendly. I try to go on my day off so I can take a nap after.
Terrible customer service. Don’t buy or try to use your gift certificates here. They don’t seem to care about your experience as a customer.
I gave this place one more chance and will not go again. I've been there 4-5 times over the years and came away more turned off than before. First off, you do not get an hour of massage. They tell you it will be 5-8 more minutes until they are ready for you. Then they take you to the next room and while you wait, they set up the water buckets, the very worn, used stinky blankets used by the previous people. By the time they start they have used up a good 20 minutes of your hour. They also charge a fee to use a credit card. But come on...I paid for four people with one credit card charged, they charged 4 fees. Not ethical or possibly legal. Then when our hour was up at our scheduled appt time, not the time they started they stopped and asked us for a tip. I wasn't going to get charged a fee for a tip so I said I'd come back with cash. The owner started yelling at us and chasing us outside screaming..tip,tip,tip,....they were so so weird, the place is dark, they short you on the time, the slimy way to get more money by charging a higher rate on all massages even tho paid on one charge. And...the massages are horrible. I laugh thinking of the funny lady screaming tip tip tip as we walked down the street
My friend and I had appointments this morning at 10 am. My friend called on Friday or Saturday of last week. We showed up at 9:55. No appointment! No apologies, just...You have no appointment, we can fit you in at 10:45! We had our days planned out. No flexible that is why we made appointments. We left. My friend wanted to make sure she called the right place, being another friend and I had appointments about 8 months ago and had the same thing happen to us. She called and got the woman who just told us we didn't have appointments.. when my friend was saying what happened, the woman hung up on her.. will never go back!
very disappointed - made an appointment for today on Saturday was told it was not in the books come back later. that did not work for me and my friend. lady was rude and kept stating there was no listing for us in book. got home called the number explained what happened - was told could come back at 11 said I was not interested in another appointment and she hung up on me! something similar happened previously with my friend. very rude!
I walked into this shop today with a gift certificate. The receptionist could not understand how I wanted to apply my gift certificate ($70) so she called the owner, Jesse Jing, on the phone. After explaining the situation to her in Chinese, she handed me the phone. During my conversation with the owner, Jessie Jing yelled at me and then hung up on me. When I tried to make sense of it all with the receptionist, she kept saying, "no English, no English." She said I needed to call Jessie but would not give me her phone number. Every question I asked she replied, "No English" and got up to show me the door. Since this was such an upsetting experience from a place that is supposed to offer healing and tranquility, it is evident that Jessie Jing's Massage does not understand the nature of their business and should not be in business. Energetically, it's not worth patronizing this business.
Arrived on a Thursday, no appointment was taken right away. My masseuse was nice and got right to work. She asked me if I wanted hard medium or soft rubbing. I got 30 minute foot and 30 minute body. Place was clean, pretty quiet, & massage was worth the price. It's in an older building in Petaluma so don't expect a glamorous brand new interior. I also liked that most of the oils and products they use were uncensored or very lightly scented.
Had an amazing massage with some friends here. We were all gifted gift certificates and left what we thought was a good enough tip, however the women at the front desk followed us out and stopped us, telling us we did not tip them enough. Very rude and took away from the great massage we had.
Great foot massage ever
They took a reservation for 3 with only 2 hours notice on a Saturday and they were amazing! Each of us loved our masseuse; they did a wonderful job!
Great place for a massage ....so relaxing ....definitely recommend this place if your in the area
The first time I went to this place was just alright. I had walked in without an appointment and was given a one hour massage by two different people, ok fine I thought, I walked in. I decided to give this place another try although my first experience was not the best. Second time around was worse than the first. The lady massaging me, Angela, left midway through the session, my naked buttock and leg exposed with my room door wide open, not relaxing at all! She returns, with damp heated towels and proceeds to burn my back! I jumped and said too hot! She still lays the towel on my back. Then come time to pay, I was going to leave her a small tip, 3$. Thinking this was generous enough for the not so relaxing experience, she demands I leave her "10$ for one hour!" Never returning here and do not recommend you waste your money or time here 51.00 (61.00) down the drain!
Good massage for the price.
This has to be by far the WORST message I've ever had. The message therapist did not know what he was doing. I was debating multiple times to leave mid message. I've been to the Santa Rosa location & the message is a lot better. I would recommend to avoid this location & instead choose the Santa Rosa location.
I've been here several times months apart hoping they changed but today was the worst and I won't return. Despite all the signs asking for silence every time the other workers waiting around speak loudly to each other. Today was the worst. My masseuse heard the conversation and yelled out to them. Then one of them came in and they preceded to talk in normal voices. Also I spent a lot of time telling her beforehand to avoid completely my left foot which is recovering from surgery. Suddenly she started on my left sole and I screamed out. I like the Santa Rosa place better.
I will never return to Jessie Jings. I went in last week and was put next to another customer who has fallen asleep and begins to snore. He then proceeds to have some sort of night terrors and swinging his arm and moaning and groaning. He did this the full hour. The employees did nothing to wake him or alleviate the situation. They actually interrupted my massage and had me move ( two chairs down) since we were all afraid he would hit me while swinging his arms. They need to have something in place to handle disturbing customers and at least wake him and tell him or move him into private room. Also, the masseuse would get up occasionally and "hock a loogie" and spit so all could hear. Disgusting! Worst non relaxing massage I have ever had! Would give zero stars if I could!