Rich's Car Wash - Auburn

Rich's Car Wash is a large business with over 30 locations across 6 states. They offer a range of services, including express wash tunnels, polish tunnels, vacuums, mat cleaners, and Unlimited Wash Club packages. The staff is friendly, and the facilities provide clean towels and strong compressed air. However, some customers have reported inconsistent results with the car wash itself, with even the most expensive options leaving their cars still dirty, with streaks on the windows and dirt on the roof. Additionally, some of the self-serve facilities, such as vacuums and mat cleaners, may not always be in working order. Despite these issues, the business aims to treat customers like family and provide a good experience. Some customers have found the prices to be too high for the quality of service received and have recommended opting for the cheaper options. Overall, Rich's Car Wash is an average establishment that could improve its services to meet customer expectations. Customers have praised the excellent customer service, with one customer mentioning a young man named Daniel who was very helpful and solved their problem by wiping down each tire and wheel, leaving them very satisfied. Another customer, Jason Few, was also commended for his excellent customer service. Customers have also found the mat washer and air nozzle to be particularly useful, with one customer describing the air nozzle as "life-changing" for reaching hard-to-access areas and cleaning air vents.