I.D Optical & Optometry

Mar 2024

I had great service at this optical store. There is a variety of brands and styles to choose from, not just your common brands you know but also brands from Asia. I like to come to this location at First Markham Place because my partner is a customer before and had great service and a quite affordable price. Plus, they cater mostly to an Asian clientele, so they've got frames that fit folks with shorter nose bridges like mine. I was looking for clear plastic frames this time around to change things up and there are some good choices of premium and cheaper brands. Duncan was very patient in adjusting my frames to fit my face. He even adjusted frames for my old pairs of glasses too! They definitely adjusted it better than a lot of the spots I went to in the past and welcome me back any time to get it adjusted. The only issue is they are a bit far from me. Though, I will definitely take them up for the offer when I'm in the area again. The only catch is that the Maska branded glasses I chose didn't come with any accessories other than the glasses case. Normally, other optical stores would provide complimentary cloth or lens spray with purchase. But I don't think I got any of that. It's okay; I had a cloth from my old pair so it's not a big deal. Though I think it's a missed opportunity to include some of their branded cloth and lens cleaner to keep their store top of mind for their customers.

Dec 2023

This is the best experience I had with an optometrist. From the first step I entered ID optical, Duncan has been very patience and professional, the measurement was very done with care and Duncan was very detail oriented to get is as accurate as possible. I am near-sighted with astigmatism, and I required progressive and sun shade coating on my glasses, and it was done perfectly. Everyone in the shop are very nice, excellent customer services.

Sep 2023

My son needed to replace his glasses and I.D Optical was able to squeeze him in on very short notice. We felt very well cared for during the entire visit. We were greeted with a big smile and the Optometrist was very professional, examining my son's eyes very carefully. The place has MANY styles of frames to choose from and thanks to Duncan, my son mentioned what kind of style he liked and Duncan quickly selected few styles within our price range. Duncan was very friendly, knowledgeable and patient. The price was very reasonable and the place is very clean with comfortable settings. We will definitely go back when we need eye exams and new glasses. Thank you very...read full review