Bluemercury

Jan 2024

John was very helpful with choosing a fragrance for me, went above and beyond to make it a good shopping experience even though I stated that I did not intend to make a purchase on that day. He helped me look up a specific product in their database and gave free samples.

Nov 2020

I went to this location since they were the only Bluemercury that had the LED mask in stock that I was looking for. I was helped by two sales associates and they were so friendly! You know that feeling when you're in a small store and an associate hovers around you? I definitely did not experience that here, so I appreciate that. The sales associates we knowledgeable and seemed sincere. Also, not a huge incentive, but I appreciate the samples Bluemercury typically gives.

Aug 2020

This review is actually about the manager of this Flagship store manager, Joann and her amazing customer service. I had made a rather large on line purchase as I had watched a zoom program on their site and really enjoyed the program. After which I decided I wanted to try the products recommend so I placed the order. When the products arrived they were damaged. I took pictures and sent an email and didn't receive a response. I emailed again notifying them I would be returning the merchandise. To get back to Joann , I had a terrible experience with on line customer service so in desperation I called the flagship store in NYC and was so lucky to have her answer the phone. I explained to her what happened and though she was with customers she got back to me just as promised as soon as she was finished. She listened and completely understood my situation and more than made up for the poor on line customer service by saying she would contact them herself and get back to me ASAP. That's exactly what she did! My account was credited immediately and she was a dream at customer service. I couldn't have been more pleased. If it wasn't for her amazing empathetic and wonderful service this review of the on line service would be one star.