“I have been debating whether or not I should post this initial review of Express Floors now or wait until my sales and installation are complete. I have never reviewed a business or a service before completion and pray this one doesn't come back to bite me. Here it goes.After having a major home improvement chain, for a second time show me that they are best at sales only and need to leave installations and customer service to the pros, I decided to try Express Floors for new flooring. Their service, response time and willingness to please, struck me from the time I spoke to Cassie on my initial call and request for estimate about 10 days before Thanksgiving to my flooring being delivered on yesterday, ready for installation on Monday. Total time from initial contact to installation only 2 days away, about 2 1/2- 3 weeks.All, especially Cassie the receptionist at both stores I believe, have been delightful. The big box stores act as though they are doing you a favor, but not Express Floors. Please continue to offer the hands on personalized service that you do. It is something I think we all need right now. Understanding and compassion for what we do , as well as respect for what others choose to do. If this continues to go well, granite countertops next. Thanks Express. Review to be continued after actual completion of project. Thus far, I would highly recommend.“
Flooring
“I have been debating whether or not I should post this initial review of Express Floors now or wait until my sales and installation are complete. I have never reviewed a business or a service before completion and pray this one doesn't come back to bite me. Here it goes.After having a major home improvement chain, for a second time show me that they are best at sales only and need to leave installations and customer service to the pros, I decided to try Express Floors for new flooring. Their service, response time and willingness to please, struck me from the time I spoke to Cassie on my initial call and request for estimate about 10 days before Thanksgiving to my flooring being delivered on yesterday, ready for installation on Monday. Total time from initial contact to installation only 2 days away, about 2 1/2- 3 weeks.All, especially Cassie the receptionist at both stores I believe, have been delightful. The big box stores act as though they are doing you a favor, but not Express Floors. Please continue to offer the hands on personalized service that you do. It is something I think we all need right now. Understanding and compassion for what we do , as well as respect for what others choose to do. If this continues to go well, granite countertops next. Thanks Express. Review to be continued after actual completion of project. Thus far, I would highly recommend.“