Eyeglass Factory - Optical Store - Ventura

Oct 2023

Hi there folks I need to update this review rating due to the excellent customer service received from the owner as well as Daniel in the store today. Thank you both so much helping me get some new glasses IAppreciate the service that Daniel was able to give he was alone in the store. There were three other customers that came while I was there, and he just takes care of everything.Thank you so much I'll see you when I pick up my glasses in a few weeks

Oct 2023

My mother in law came in to get her glasses refitted as they keep falling off when she bends over to pick up my daughter. We expected them to charge us to have it done but they did it as a free courtesy. Didn't charge us a dime. We were blown away. Can't recommend them enough. Their service is top notch.

Aug 2023

I came in on a rainy Sunday in August when there was only one worker and only one other customer in the store. The worker never said a word to me as I waited and I walked around the store. I could see that she was only finishing the other customer's transaction but she continued to make jokes and seemed to be in no rush whatsoever. It was almost like she was prolonging the end of the other customers' transaction on purpose. She only told me that she would be right with me as she saw me sneak a peek at Yelp to see if there were other places that might be open at that time. That is why I'm leaving a review. She waited until then to acknowledge me. I left in exasperation even though I couldn't find any other place open at that time. I used to love going to this place. I'm very disappointed.The owner reached out to me and apologized. I bumped up the rating because it was very considerate.