The Castro Animal Hospital

Apr 2024

The doctors here are all really good and spend their time explaining things to you. Unfortunately, today the front desk person was very abrasive towards me and my dog. She asked me to get my dog on the scale, and when I got on the scale to call the dog on there with me, she started scolding me saying I can't be on there. I assured her I would step off of the scale once the dog was on and she got even louder and more rude, saying I don't understand. I kept assuring her that I understand that she needs the weight of just the dog. She kept belittling me, saying I do not understand, getting more and more relentless Lady, All that matters is, the scale starts at zero, and ends with just the dog on the scale. It doesn't matter if I get on the scale initially to call the dog on it won't affect the measurement in the end when i step off. this lady was raising her voice or using a condescending tone at me, saying I don't understand over and over making a scene (apparently she is the one who doesn't understand how scale works). I almost turned around and walked out after what she did next, she grabbed my dogs bad arthritis (reason for my visit) leg and started trying to force it on the scale what i considered to be too aggressively for an elderly dog with arthritis and it looked like my dog was in pain/made the dog more scared than it already was of getting on the scale. This while interaction was entirely unnecessary, and the whole interaction was unprofessional. If the doctors here were not so good, I would leave you guys one star and find a new vet over this. you really need to speak with your front desk people because I feel completely disrespected. To the front desk lady, don't ask me to get my dog on the scale for you and then harass me, and interfere with it when what i was doing ended up working just fine. The scale isnt going to just suddenly lose its zeroing like you were insisting. How do you work a job in a medical office and not understand how a scale works? If you put an apple on a scale and it says 1 pound and then you put a second apple it's gonna say 2 pounds. Then if you take one apple off, it will say 1 pound again How do you even work in a customer facing role when you don't know how to recognize that you're agitating a person. Or how do you get hired at a vet office When you don't know that trying to use force on a scared Dog is going to make the dog more scared ? If you were so sure that what I was doing was wrong, would it have killed you to wait five seconds, so I can see for myself that it was wrong?. It would've saved you the embarrassment when it turned out you were in the wrong not me.

Mar 2024

We recently lost our beloved pit bull and want to express our deepest appreciation for Dr. Lamont and everyone at Castro Animal Hospital.Theo was a light in our life and one of her favorite places to go was the vet, which was fortunate because she was often there for some ailment or another.Throughout our dog's life, we felt incredibly seen and cared for by everyone we interacted with.When the time comes for us to bring another pet into our family, we know where we will be taking them for the very best care in San Francisco.

Feb 2024

So glad I found Castro Animal Hospital after rounds and rounds of phone calls looking for the right clinics to get my cats International Health Certificates with USDA endorsement before our trip to Germany. The interactions with the Admins, technicians, Dr. Liang, and Dr. Lamont are all super pleasant and efficient. They got all my questions answered during each of the two very trough check ups(one for general visit as a new patient, and second for the certificates) They make sure I have all the documents needed and put our travel stress at ease. Can't recommend this facility enough. Hands down the best vet healthcare experience.