Foothill Eye Institute

Apr 2024

Do not come here for care. It is impossible to get any help from the staff over the phone or in person. They over book appointments which causes long wait time. I will form a complaint with Optum healthcare to let them know of their negligence. My mother had cataract surgery and ran out of eye drops post surgery. I could not get anyone to assist with a refill over the phone or in person. This delay has caused a set back in my mother’s recovery. It’s a shame that the level of care has come to this.

Apr 2024

Got authorization last year and had an appt in Sept to get eyedrops to help with a droopy eyelid. The appt went well and they tested the eyedrops and it worked great. Unfortunately, they were out of stock. They told me to call in every week to check. The first times I left a message and they did return my call saying they still didn't have it in stock. However, they haven't returned my last three phone calls. Really frustrating you can never get anyone on the phone too. Glad I don't have a serious vision problem and feel so sorry for anyone trying to get treatment here. Go somewhere else!

Mar 2024

Got authorization last year and had an appt in Sept to get eyedrops to help with a droopy eyelid. The appt went well and they tested the eyedrops and it worked great. Unfortunately, they were out of stock. They told me to call in every week to check. The first times I left a message and they did return my call saying they still didn't have it in stock. However, they haven't returned my last three phone calls. Really frustrating you can never get anyone on the phone too. Glad I don't have a serious vision problem and feel so sorry for anyone trying to get treatment here. Go somewhere else!