Reviews for Arie Plumbing
Write a review
Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards
Ratings
Google: 3.7/5
Arie Plumbing
2925 W Vernon Ave, Los Angeles
Directions Call Website Suggest an Edit
This is by the are the worst plumbing company in the city. Under no circumstance should anyone contact them. We've been trying to get them out to our home to look at a water softener system they installed years ago and every week it's a different excuse as to why they can't come. They were supposed to come today and someone from their office called and told me the part they need has been discontinued so they need to come next week instead. Mind you, they haven't been to our home to diagnose the issue so how they know what part is needed is beyond me. We stopped using them years ago b/c they are not reliable and have the worst customer service. We only contacted them because they installed the system. WORST PLUMBERS EVER!
We had a few toilets repaired and then one replaced, and it was a less than ideal experience. Definitely needs to have their customer service revamped because all calls were hostile and pushy - not to mention when they came in, we didn't appreciate being yelled at in our own home. There's a way better way to communicate with customers. The cherry on top is that we have a toilet paper dispenser drilled into the wall and it was broken at some point during the fix, but someone just placed it on the wall without letting us know, so it was a not-so-great surprise to find today. The toilet was also put in crookedly. Definitely needs work.
I can't give the lowest rating possible because they may actually do good work, but... This place came up on the contractor's list of reputable contractors for a sponsored program - meaning they would definitely get paid for their work with no hassle. I called repeatedly & sent emails requesting their services. The main reason I reached out to them more than twice was their business is literally around the corner!! What a great opportunity to support a business in my community, right? Well, I spoke to their receptionist more than once, who promised someone would call as soon as they came in from the field. Well, suffice it to say no one ever called or responded to my emails. Guess they're just too busy for any new business...